International Customer Service Representative
2 weeks ago
Job Title: International Customer Service Representative
Job Description:
We are seeking a highly skilled International Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our global clients.
Key Responsibilities:
- Provide timely and effective customer service to our international clients, responding to their inquiries and resolving their issues in a professional and courteous manner.
- Work closely with our logistics team to ensure that customer orders are fulfilled efficiently and effectively.
- Monitor order patterns and anticipate demand to proactively inform customers about contract balances and related information.
- Understand customer requirements and consequences of deviating from customer requests, ensuring that we meet their needs and expectations.
- Build and maintain good relationships with our customers, supply chain partners, and internal teams to increase customer satisfaction and value.
- Interact with our planning team to monitor stock levels and production dates, controlling customer orders and ensuring timely delivery.
Requirements:
- Proven customer service experience managing customer accounts of minimum two years.
- Experience in International Commerce and Logistics.
- Excellent English skills.
- Knowledge of SAP or Oracle.
What We Offer:
- Direct employment contract with the company.
- Flexible arrival: 7-10 hours.
Education:
Formación Profesional grado medio
Experience:
Sin Experiencia
Offer Details:
Salario: A convenir
Jornada Laboral: Jornada Completa
Tipo de contrato: Indefinido
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