Help Desk Support Specialist
10 hours ago
This Help Desk Technician role is a critical position at Spruce Technology, Inc., where you will provide top-notch technical support to our clients. As a key member of our IT team, you will be responsible for troubleshooting and resolving technical issues related to hardware, software, and network connectivity. Your excellent communication skills and customer-service mindset will ensure that all user issues are resolved promptly and efficiently, minimizing downtime and maintaining productivity.
Key Responsibilities:
• Provide technical support to clients via phone, email, or in-person, resolving issues related to hardware, software, and network connectivity.
• Troubleshoot and diagnose technical problems, using your technical expertise to identify and resolve issues efficiently.
• Collaborate with internal teams to resolve complex technical issues and escalate problems when necessary.
• Maintain accurate records of technical issues and resolutions, using our ITSM ticketing system to track and analyze data.
• Stay up-to-date with the latest technology trends and advancements, ensuring that our clients receive the best possible support.
Requirements:
• Minimum of 3 years of experience in a help desk or technical support role, with a strong background in Windows 10 and 11 operating systems.
• Excellent communication and customer-service skills, with the ability to work effectively with clients and internal teams.
• Strong technical skills, with the ability to troubleshoot and resolve complex technical issues.
• Experience with ITSM ticketing systems and technical support software, such as KACE and SmartDeploy/PDQ.
About Spruce Technology:
Spruce Technology, Inc. is a mid-size, award-winning technology services firm with a growing portfolio of commercial and government clients. We provide innovative technology solutions, specialized IT staff, and IT strategy consulting nationwide. Our company values diversity, equity, and inclusion, and we are committed to creating a workplace that is welcoming and inclusive for all employees and clients.
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