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Help Desk Technician

2 months ago

Jackson, Mississippi, United States Novalink Solutions LLC Full time
Job Summary

We are seeking a skilled Help Desk Technician to join our team at Novalink Solutions LLC. As a Help Desk Technician, you will provide technical support and assistance to end-users, ensuring the smooth operation of systems, software, and hardware.

Key Responsibilities
  • Respond to user inquiries and diagnose issues related to network connectivity, system performance, software applications, and other IT-related matters.
  • Offer solutions to users at the office or working remotely, including troubleshooting problems and providing assistance with mobile and VoIP phones.
  • Imaging PCs, issuing equipment to MDCPS employees, providing user support for internal applications, and general troubleshooting of user-reported hardware/software issues.
  • Log and track issues through an ITSM ticketing system and escalate more complex problems to higher-level IT staff when necessary.
  • Assist in setting up new equipment, managing inventory, managing user accounts, maintaining documentation, and similar tasks as requested.
Requirements
  • Minimum of 3 years of experience performing help desk duties and supporting Windows 10 and 11 operating systems.
  • Experience with KACE ITSM system, SmartDeploy/PDQ suite of products, supporting Citrix, Microsoft M365.
Preferred Qualifications
  • Previous supervisory experience, WebLogic experience helpful.