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Help Desk Support Specialist

2 months ago

Jackson, Mississippi, United States Lorven Technologies Full time
Job Summary:

Lorven Technologies is seeking a skilled Help Desk Support Technician to join our team. As a key member of our IT support team, you will be responsible for providing top-notch support to our customers, both remotely and onsite. Your expertise in desktop/laptop repair and troubleshooting, software installation, hardware implementation, and active directory administration will be invaluable in ensuring our customers receive the best possible service.

Key Responsibilities:

• Provide all levels of support to our customer base, including remote and onsite assistance.
• Troubleshoot and resolve technical issues with desktop/laptops, software, and hardware.
• Install and configure software and hardware as needed.
• Administer active directory and maintain Help Desk records in accordance with established support procedures.
• Provide remote assistance using various platforms and support O365 Applications.

Requirements:

• Bachelor's Degree in Computer Science, Information Systems, or related field.
• Excellent communication and organizational skills.
• Ability to prioritize and plan tasks effectively.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work with a dynamic and growing company.
• Collaborative and supportive team environment.

How to Apply:

If you are a motivated and detail-oriented individual with a passion for IT support, please submit your application, including your resume and a cover letter, to [insert contact information].