Service Front Desk Representative
7 days ago
About the Role:
We are seeking a highly skilled and customer-focused Service Front Desk Representative to join our team at DARCARS Automotive Group. As a Service Front Desk Representative, you will be the first point of contact for customers and will be responsible for providing exceptional customer service, handling customer inquiries, and ensuring a smooth and efficient service experience.
Key Responsibilities:
- Provide exceptional customer service to customers, responding to their inquiries and resolving any issues in a timely and professional manner.
- Handle customer transactions, including processing payments, issuing receipts, and managing cash and credit card transactions.
- Manage the service desk, ensuring that all customers are checked in and out efficiently and that all service requests are processed in a timely manner.
- Communicate with customers, service writers, and other team members to ensure that all service requests are completed to the customer's satisfaction.
- Perform administrative tasks, including data entry, filing, and maintaining accurate records.
- Work collaboratively with the service team to ensure that all service requests are completed to the customer's satisfaction.
Requirements:
- High school diploma or equivalent required.
- Previous customer service experience preferred.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask.
- Basic math skills and accuracy with handling cash and credit card transactions.
- Ability to work a flexible schedule, including evenings and weekends.
What We Offer:
We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We are an equal opportunity employer and welcome applications from diverse candidates.
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