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Customer Service Specialist
2 months ago
Position Overview:
As a leading entity in automotive marketing and software solutions, Dealer-FX Group has seen significant growth in recent years and is in search of dedicated and skilled individuals who can help transform the way dealerships engage with their clientele.
This position demands a collaborative team member who is proactive, client-oriented, and thrives on the challenge of identifying issues and implementing effective solutions.
Are you ready to provide exceptional support to our clients?Additionally, you will have the unique chance to be part of a vibrant, fast-paced work environment within an award-winning organization. With our ongoing growth, there are ample opportunities for professional development and career advancement.
Key Responsibilities:
- Serve as the primary support contact, managing incoming client support inquiries through various communication channels
- Tackle intricate challenges - leverage your analytical and communication skills to deliver clear and precise resolutions on support tickets in line with service level agreements
- Manage multiple active support tickets efficiently
- Prioritize and organize workload effectively, ensuring clients receive timely updates and swift resolutions
- Exhibit a strong willingness to learn and adapt to new technologies
- Navigate complex cases with innovative thinking - escalate issues when necessary, accompanied by thorough documentation
- Take initiative in resolving client concerns and provide training on best practices related to the software
- Conduct root cause analysis for user-related issues
- Participate in a monthly rotational on-call support schedule
Required Qualifications:
Post-secondary diploma or degree in Computer Science or equivalent professional experience
Previous experience in a Helpdesk or Call Centre environment is advantageous
Exceptional verbal and written communication abilities
What We Offer:
In addition to a remarkable professional opportunity, we provide a comprehensive benefits package that includes:
Competitive salary structures
Extensive health benefits
Three weeks of paid vacation
One paid annual volunteer day
Engaging company events and team-building initiatives
No unsolicited agency referrals
Dealer-FX Group is committed to equal opportunity employment, and all qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law.
