Customer Service Specialist

4 weeks ago

San Antonio, United States AdaptHealth LLC Full time
AdaptHealth Opportunity - Apply Today

At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients' lives, please click to apply, we would love to hear from you.

Customer Service Specialist

Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. Maybe responsible for obtaining, analyze, and verify the accuracy of information received from referrals, create orders, and or schedule the patient to receive equipment as ordered by their doctor. Customer Service Specialists should educate Patients of their financial responsibility when applicable.

Job Duties:
  • Develop and maintain working knowledge of current DME products and services offered by the company
  • Answer all calls and emails in a timely manner, to meet company goals
  • Document all call information in our patient database
  • Answer questions about DME products and services, general service line information and other information as necessary based on customer call needs
  • Process orders, route calls to appropriate resource, and follow up on customer calls where necessary
  • Accurately process, review, and/or submit documentation for patient orders
  • Complete insurance verification to determine patient's eligibility, coverage, co-insurances, and deductibles
  • Maintain open and clear communicate with our Customer Service Team and Management
  • Responsible for contacting patients with updates on their order status
  • Meet quality assurance requirements and other key performance goals
  • Use compassion and creativity to resolve customer complaints and escalations
  • Pay attention to detail and maintain strong organizational skills
  • Actively listen to patient needs and handle stressful situations with compassion and empathy
  • Flexibility to learn and take on new tasks
  • Utilize company provided tools to maintain quality standards
Competency, Skills and Abilities:
  • Excellent customer service skills
  • Analytical and problem-solving skills with attention to detail
  • Decision Making skills
  • Excellent ability to communicate both verbally and in writing
  • Ability to prioritize and manage multiple tasks
  • Proficient computer skills and knowledge of Microsoft Office
  • Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction
  • Work well both independently and as part of a group
  • Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative and work effectively on a team
Requirements

Minimum Job Qualifications:
  • High School Diploma or equivalent
  • 3 years work related experience or customer service experience
  • Reliable transportation to and from work and the ability to work 8:00am-5:00pm Monday-Friday
  • Able to work on-call service via the phone once every 5-6 weeks for additional pay

AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.

  • Customer Service Coordinator

    3 weeks ago

    San Jose, California, United States Motor Home Specialist Full time

    Job Summary:We are seeking a highly organized and customer-focused Service Receptionist to join our team at Motor Home Specialist. As a key member of our service department, you will be responsible for providing exceptional customer service, managing the service calendar, and ensuring seamless communication with our customers and service team.Key...

  • Customer Service Representative

    4 weeks ago

    San Antonio, United States Patient Accounting Service Center, LLC Full time

    Job Title: Customer Service SpecialistJoin our team at Patient Accounting Service Center, LLC as a Customer Service Specialist. In this role, you will be responsible for providing exceptional customer service to patients and healthcare providers, resolving medical collections and billing inquiries, and ensuring timely and accurate communication.Key...

  • Customer Service Specialist

    4 weeks ago

    San Antonio, United States AdaptHealth, LLC Full time

    Develop and maintain working knowledge of current DME products and services offered by the company. Answer all calls and emails in a timely manner, to meet company goals. Document all call information in our patient database. Answer questions about D Customer Service Specialist, Customer Service, Specialist, Retail, Healthcare, Skills, Patient

  • Customer Service Representative

    2 months ago

    San Jose, California, United States Motor Home Specialist Full time

    Job SummaryWe are seeking a highly organized and customer-focused Customer Service Representative to join our team at Motor Home Specialist. As a key member of our service center, you will be responsible for providing exceptional customer service, managing the front desk, and ensuring a seamless experience for our clients.Key ResponsibilitiesManage the front...

  • Customer Service Specialist

    6 days ago

    San Antonio, United States Air Equipment and Repair, Inc. Full time $40,000 - $45,000

    About the Job:We are looking for a motivated and well-spoken Customer Service Specialist to join our team. The Customer Service Specialist will be responsible for answering inbound sales calls, communicating with customers, understanding their needs, ensuring a smooth sales process, and providing outstanding customer service throughout the entire order...

  • Customer Service Specialist

    5 months ago

    San Antonio, United States Rollins Full time

    ** Customer Service Specialist** **Job Category****:** Customer Service **Requisition Number****:** CUSTO022977 Showing 1 location **Job Details** **Description** **At Orkin, our purpose is to help protect the world where we live, work, and play.** Our **Customer Service Specialists** are committed to this purpose. Our **Customer Service Specialists** are...

  • Customer Service Specialist

    5 months ago

    San Antonio, United States Extra Space Full time

    **Job Description** As a **Customer Service Specialist**, you will have the opportunity to be part of a diverse team with an excellent company culture. We offer **competitive wages**, a **great work/life balance**, and **career and development opportunities**. Extra Space Storage is the **fastest-growing** storage company with over 2,000 stores nationwide....

  • Customer Service Specialist

    4 weeks ago

    San Antonio, Texas, United States Insight Global Full time

    Job OverviewInsight Global is seeking a highly skilled Service Center Specialist to provide exceptional support to their team in San Antonio, Texas. As a key member of the team, this individual will be responsible for handling inbound calls, emails, and ticketing systems to ensure timely and efficient support to clients.Key Responsibilities• Provide...

  • Customer Service Specialist

    5 months ago

    San Antonio, United States Brightree Full time

    Customer Service Specialist - Resupply page is loaded **Customer Service Specialist - Resupply** **Customer Service Specialist - Resupply** locationsSan Antonio, TX, United States time typeFull time posted onPosted 5 Days Ago job requisition idJR_011861 You could say Brightree by ResMed is a technology company. And thats true. But Brightree is, at its heart,...

  • Customer Service Agent Specialist

    1 month ago

    San Antonio, Texas, United States QTC Management Full time

    Job Summary:We are seeking a highly skilled Customer Service Agent Specialist to join our team at QTC Management Inc. As a key member of our organization, you will be responsible for providing exceptional customer service to military service members and representatives.Key Responsibilities:Answer and process calls and electronic correspondence from military...

  • Service Specialist I

    4 days ago

    San Antonio, Texas, United States Pediatric Home Service Full time

    Job OverviewPediatric Home Service is a leading provider of home health care services, dedicated to delivering exceptional care to children and their families. As a Service Specialist, you will play a vital role in our team, ensuring that patients receive the medical equipment and support they need to thrive at home.Key Responsibilities:Deliver and set up...

  • Customer Service Specialist

    4 weeks ago

    San Antonio, United States Patient Accounting Service Center, LLC Full time

    Position responsibilities Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying. Medical Collections Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts. Gathering information, performing research and resolving customer inquiries. Communicate...

  • Customer Service Parcel Specialist

    4 months ago

    San Antonio, United States FedEx Full time

    This team member will have primary responsibility for coordinating the inbound/outbound package activities of the in-center parcel management operation. This team member will be receiving, processing, staging and delivering all inbound and outbound p Customer Service, Specialist, Team Member, Service, Equipment, Inventory Control, Retail

  • Customer Service Specialist

    5 months ago

    San Antonio, United States Barkaritaville Pet Resort Full time

    * San Antonio, TX, USA * 13.00-15.00 DOE * Hourly * Full Time *Full-Time positions will be eligible for company-sponsored employee benefits including medical, dental, paid time off (PTO), and discounts on products and services* **Barkaritaville Pet Resort** of **San Antonio, TX** is looking to hire a Full-Time and Part-Time **Customer Service...

  • Global Customer Service Support Specialist

    1 month ago

    San Antonio, Texas, United States MILLENNIUMSOFT Full time

    Job Title: Global Customer Service Support Specialist Job Summary: We are seeking a highly skilled Global Customer Service Support Specialist to join our team at MillenniumSoft. As a key member of our support organization, you will be responsible for providing exceptional technical support to our customers worldwide. Key Responsibilities: * Provide...

  • Global Customer Service Support Specialist

    3 weeks ago

    San Antonio, Texas, United States MILLENNIUMSOFT Full time

    Job Title: Global Customer Service Support Specialist Job Summary: We are seeking a highly skilled Global Customer Service Support Specialist to join our team at MillenniumSoft. As a key member of our support organization, you will be responsible for providing exceptional technical support to our customers worldwide. Key Responsibilities: * Provide...

  • Global Customer Service Support Specialist

    2 weeks ago

    San Antonio, Texas, United States MILLENNIUMSOFT Full time

    Job Title: Global Customer Service Support SpecialistJob Summary:We are seeking a highly skilled Global Customer Service Support Specialist to join our team at MillenniumSoft. As a key member of our support organization, you will be responsible for providing exceptional customer service and technical support to our clients worldwide.Key...

  • Customer Service Representative

    4 weeks ago

    San Antonio, Texas, United States AdaptHealth LLC Full time

    Customer Service Specialist Job DescriptionAt AdaptHealth LLC, we are seeking a highly skilled Customer Service Specialist to join our team. As a Customer Service Specialist, you will play a critical role in ensuring the successful service delivery to our patients.Key Responsibilities:Front-End Process Expertise: Develop and maintain a working knowledge of...

  • Customer Service Representative

    3 weeks ago

    San Antonio, Texas, United States High 5 Full time

    Job Title: Customer Service SpecialistLocation: San Antonio, TX USAPay Rate: $15/hr - $17/hrDuration: 11 MonthsJob Summary:We are seeking a highly skilled Customer Service Specialist to join our team. As a Customer Service Specialist, you will be responsible for providing exceptional levels of customer care that meet or exceed all internal sales support and...

  • Customer Service Representative

    1 month ago

    San Antonio, Texas, United States Brightree Full time

    Customer Service Specialist - ResupplyBrightree, a technology company, is seeking a Customer Service Specialist to join our team. As a Customer Service Specialist, you will play a critical role in providing exceptional customer service to patients requiring resupply of sleep therapy products.Key Responsibilities:Initiate and receive calls to/from patients...