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Seasonal Park Access Coordinator

2 months ago

Galveston, Texas, United States Galveston Island Beach Patrol Full time

Job Overview: This role serves as the primary representative of the organization, being the first point of contact for visitors at the Park. Responsibilities include managing cash and credit transactions through a register and card processing system, issuing receipts, and addressing both routine and complex customer service inquiries.

Minimum Qualifications:

  • Proficient in English, both spoken and written; Spanish proficiency is a plus.
  • Basic arithmetic skills and capability to handle cash and credit transactions with the assistance of technology.
  • Strong communication skills, demonstrating tact and professionalism when interacting with the public.
  • Exceptional customer service abilities.
  • Familiarity with basic computer applications, including keyboard and mouse operations.
  • Ability to operate a golf cart.
  • Consistent, in-person attendance is essential for this role.
  • Capability to work independently with minimal oversight.
  • Must be at least 16 years old.

Required Education and Certifications:

  • Certification as a Tourism Ambassador or willingness to obtain this certification, which is provided and funded by the employer, requiring reading and writing skills.
  • High school diploma or equivalent.

Key Responsibilities:

  • Foster positive public relations through friendly and accurate communication with park visitors.
  • Collect fees and distribute tickets and wristbands to guests.
  • Ensure accurate cash handling and maintain the cash drawer throughout each shift.
  • Calculate total payments received during shifts and reconcile with sales figures.
  • Complete daily reports and documentation accurately.
  • Ensure a sufficient supply of tickets and wristbands at the start of each shift.
  • Maintain a clean and organized workspace.
  • Provide discounts to eligible guests, such as military personnel and Park Board staff.
  • Conduct park inspections to monitor safety and adherence to rules.
  • Address visitor concerns when feasible and escalate issues to the on-duty manager as needed.
  • Collaborate effectively with colleagues and assist in various tasks to ensure smooth park operations.
  • Perform additional duties as assigned.

Work Schedule:

Availability to work all assigned shifts is required, adapting to operational needs and weather conditions. Shifts may vary and include weekends, holidays, and special events, typically lasting between 8 to 12 hours.

Physical Requirements:

The physical demands outlined here represent the requirements necessary for successful job performance:

  • Ability to work in both indoor and outdoor settings for the duration of the shift.
  • Capability to perform all job functions, including sitting, standing, and using a phone, cash register, and computer for at least eight hours daily.
  • Office space may be located in an elevated area, requiring the ability to navigate stairs.
  • Occasional stooping, kneeling, or crouching may be necessary.
  • Frequent lifting or moving of up to 10 pounds and occasional lifting of up to 25 pounds without assistance.
  • Specific vision capabilities, including close, distance, color, peripheral vision, depth perception, and focus adjustment.
  • Ability to read, write, and comprehend both written and verbal communications, as well as respond appropriately.

This job description outlines the general responsibilities and expectations associated with this position and is not an exhaustive list of all tasks or skills that may be required.