Cash Specialist

1 week ago

Galveston, Texas, United States UTMB Health Full time
Job Summary

This role facilitates access to UTMB services for new and returning patients, coordinating financial arrangements and communicating with patients, referral sources, and the treatment team regarding patient access and financial issues.

Key Responsibilities
  • Perform and master COR, ED, Admitting Registrations functions as defined in each area's customized CBO tool.
  • Verify patient demographic, insurance coverage, benefits, and authorization requirements for all services.
  • Screen patients for financial responsibility and possible cash collections.
  • Determine potential reimbursement sources available to the patient and direct them toward financial assistance programs.
  • Determine and collect appropriate deposits.
  • Facilitate referrals/prior authorizations.
  • Determine eligibility for third-party programs.
  • Provide information resources for patients, physicians, nurses, and other healthcare professionals by offering accurate and currently applicable information to achieve patient satisfaction and maximum reimbursement.
  • Individual department-specific knowledge and training of ABN and PPA agreement forms.
  • Meet minimum job performance standards for successful probationary and annual review, or as needed on an individual basis.
  • Demonstrate ability to maintain Registration Quality Assurance (Q/A) expectations as defined by specific departmental area, measured monthly and annually on performance review.
  • Correct errors (or acknowledge) and return within designated timeframe, monitored for excessive delayed response and compliance as monitored continuously and on annual performance review.
  • Demonstrate ability to maintain acceptable Productivity Standard as defined by specific departmental area, measured monthly and annually on performance review.
  • Read and apply all announcements and relevant communications related to job duties as observed and monitored by Q/A process.
Additional Responsibilities
  • Assist in the training and mentoring of new employees.
  • Prioritize and complete all work in an accurate, effective, and efficient manner.
  • Participate in team meetings/activities and support the philosophy and goals of the team, department, and UTMB.
  • Provide excellent customer service skills.
  • Perform all other duties as assigned.

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