Customer Experience Specialist

4 days ago


Woburn, Massachusetts, United States Planet Fitness Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. In this role, you will be responsible for creating a positive member experience by providing exceptional customer service to Planet Fitness members, prospective members, and guests.

Key Responsibilities:
  • Provide exceptional customer service to members, prospective members, and guests
  • Handle front desk activities, including answering phones, checking members into the system, new member sign-ups, tours, and account updates
  • Assist in maintaining the neatness and cleanliness of the club
Estimated Salary: $45,000 - $65,000 per year

This role is ideal for individuals who are passionate about customer service and enjoy working in a dynamic environment. As a Customer Experience Specialist, you will have the opportunity to work with a talented team, develop your communication and problem-solving skills, and make a real difference in the lives of our members.



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