IT Support Specialist
3 weeks ago
**Job Summary:**
We are seeking a highly skilled IT Support Specialist to join our team at Stored Technology Solutions Inc. As a Level I Systems Engineer, you will play a critical role in delivering exceptional technical support to our clients, ensuring their IT systems operate smoothly and efficiently.
Key Responsibilities:
- Provide timely and effective technical support to clients via phone, email, and remote assistance tools.
- Diagnose and resolve complex hardware, software, and network issues promptly and efficiently.
- Work closely with other engineers to ensure required dependencies are being met.
- Demonstrate initiative, independent judgment, and utilize established procedures to address client needs.
- Escalate complex technical issues to appropriate teams or senior technicians for resolution.
- Support, install, configure, and maintain hardware and software systems.
- Document all technical support interactions, solutions provided, and resolutions achieved.
- Stay current with industry trends, technologies, and best practices.
Required Skills and Qualifications:
- A strong foundation in IT concepts, including hardware and software troubleshooting methodologies.
- Ability to analyze and diagnose technical issues efficiently, employing critical thinking and logic to identify root causes and implement effective solutions.
- Exceptional communication and interpersonal skills are crucial for effectively interacting with clients.
- The ability to work collaboratively with other technical support specialists, engineers, and teams within the organization to share knowledge, escalate issues when necessary, and contribute to a positive team environment.
- Strong documentation skills to accurately record all technical support interactions, solutions provided, and resolutions achieved.
Education and Experience:
- 1-3 years' experience in a technical support role, preferably in a Managed Service Provider environment.
- Experience troubleshooting M365.
- Strong knowledge of Windows operating systems.
- Experience with troubleshooting hardware, software, and network issues.
- Familiarity with virtualization technologies (VMware, Hyper-V) and cloud computing platforms (AWS, Azure) is a plus.
Compensation:
We offer a competitive salary range of $65,000 - $80,000 per year, depending on experience.
Benefits and Perks:
- Generous Paid Time Off Policy
- Telecommuting Days
- 401k + Employer Matching
- FREE Employee Assistance Program (EAP)
- Standalone Telemedicine Plan
- Medical, including a $0 Cost Employee Plan
- Dental
- Vision
- Employer Paid STD, LTD, and Life Insurance Policy
- Voluntary Life Insurance
- Coffee and Snacks
- $2,000 Employee Referral Bonus
- Certification Incentives
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