Senior Training Specialist

2 weeks ago


Shrewsbury, Massachusetts, United States UMass President's Office Full time
Job Summary

Reporting to the Training and Communication Manager, the Senior Training Specialist will support the day-to-day operations of the Training and Communication team within Service & Quality. This role will support the distribution of workload to other Training & Communications specialists and support staff.

Key Responsibilities
  • Coordinate, develop, evaluate, and deliver educational and training programs and related communications
  • Aid in the development of the department's procedural, educational, and marketing materials
  • Support in the management of the external facing communication channels and materials
  • Help drive change management needs of UPST with regards to both internal and external deployments and messaging
  • Coordinate the training needs of UPST staff
Essential Functions
  • Supports Training and Communication Manager with Director, Service & Quality with daily operations of the Training & Communications team
  • Advises campus and other Training & Communication Specialists on difficult training, change management, communications, and staff development needs
  • Ensures the completeness of UPST website content, job aids (visual, audio and written), and newsletters/bulletins ensuring messaging is aligned with UPST brand
  • Drives the training and re-training needs (planning, coordination and implementing) of the Business Associates team
  • Drives resolution of complex change management related issues as assigned by the Director, Service and Quality
  • Deliver education and training programs on behalf of the UPST
  • Develop curricula, course outlines, instructional methods, training aids, manuals, and other materials to deliver training in-person or virtually
  • Train internal staff on processes and procedures
  • Formulate learning aims, plans, designs, and develops methods for the assessment and evaluation of training effectiveness to meet specific training needs
Working Conditions

Typical office environment. Must be able to travel occasionally to all UMass campuses and the Boston central office.

Additional Details

Salary commensurate with experience up to $95,000. Please include a resume, cover letter and contact information for three references with your application.



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