Customer Service Representative

1 week ago


Philadelphia, Pennsylvania, United States Arora Engineers Full time

Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Arora Engineers. As a key member of our airport operations team, you will be responsible for providing exceptional customer service and support to our clients and stakeholders.

Key Responsibilities

  • Provide 24/7/365 support for airport operations, including gate systems, baggage systems, and facility maintenance.
  • Take calls and dispatch maintenance services as needed, coordinate corrective work actions with the Manager on duty.
  • Coordinate the scheduling of technicians and customer service requirements with onsite maintenance personnel.
  • Implement work order schedules to maximize usage of technicians and other resources.
  • Generate new work orders and log into the CMMS system to track completion time and materials used.
  • Monitor baggage system and dispatch mechanic to address issues.
  • Dispatch maintenance and custodial services as needed.
  • Answer all phone calls and maintain contact logs for each specific request operational request, maintenance malfunction, and personnel issues.
  • Record and maintain logs of airline operational activity.
  • Assist in the training of others.
  • Run operation reports and provide recommendations to improve efficiency and productivity.
  • Report any issues found that could potentially lead to additional system failures.
  • Assist with operational issues during outages or failures.

Requirements

  • High School diploma or GED equivalent.
  • 2+ years of related experience in customer service or dispatching and working with airport equipment.
  • 2+ years of related experience with data entry, scheduling workloads, and/or processing work orders.
  • Ability to write effectively in the preparation of reports and forms.
  • Knowledge of airport equipment is a plus.

About Arora Engineers

Arora Engineers is a growing firm that provides engineering services for intelligent infrastructure solutions. We rethink industry needs to help keep clients on the cutting edge and add value to a project. We welcome individuals with a thirst for knowledge and the energy to tackle projects that help take the infrastructure of our world to the next level.



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