Customer Service Representative III
21 hours ago
We are seeking a highly skilled Customer Service Representative III to join our team at APL Logistics Ltd. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.
Key Responsibilities- Provide timely and effective communication with customers, responding to inquiries, processing orders, and handling complaints.
- Assist in directing the daily activities of Customer Service Representatives, ensuring all shipments are handled on a timely basis and accurate customer invoicing is processed.
- Resolve difficult customer problems, maintaining a good working relationship with customers and reporting all customer feedback.
- Provide training for new hires and input on performance levels of CSR I and II.
- Process and input all customer orders timely and accurately, generating coordinates requests made by customers with supervisors/managers and CSR's.
- Maintain complex metrics, records, and reports as required, ensuring inventory records are current and accurate.
- High School Diploma or equivalent required.
- Minimum of three (3) years customer service or inventory control in the distribution and logistics industry is required.
- Must have good communication and interpersonal skills, proficiency in data entry, and advanced spreadsheet skills.
- Ability to read and comprehend basic instructions, interpret documents, and write legibly.
- Must have good math skills, attention to detail, and be able to maintain information as confidential.
As a valued member of our team, you will enjoy a competitive hourly wage of $23.00, plus a range of benefits, including PTO, sick time, paid holidays, and a company bonus plan.
About UsAPL Logistics Ltd provides innovative, global supply-chain solutions across Automotive, Consumer, Industrial, and Retail markets. We are committed to making the impossible, possible, and our team is at the heart of our offering, managing customer orders from origin to final destination via a network of global professionals.
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