Customer Service Representative

5 days ago


Ridgeland, Mississippi, United States ModivCare Full time

We are seeking a Customer Service Representative to join our team at ModivCare. As a key member of our team, you will play a vital role in making a positive impact on members' lives by being a first contact for questions about our service offerings.

Responsibilities include:

  • Receiving and documenting customer concerns while ensuring all relevant information is correct in a timely manner
  • Ensuring all company procedures are followed
  • Ensuring accurate trip data is input in our systems
  • Demonstrating a personal commitment to producing high-quality work
  • Refer unresolved customer grievances to designated department for further investigation and resolution
  • Multitasking effectively and efficiently to extract necessary information from multiple systems
  • Reviewing and educating members on our services and their insurance coverage

Requirements include:

  • High School Graduate or General Education Degree (GED)
  • 0-2 years of related experience
  • 6+ months contact center experience OR customer service experience
  • Strong organization skills, written, and verbal communication skills
  • Ability to type 35wpm or more
  • Ability to answer a high volume of calls up to 100+ calls per day
  • Proficiency in Microsoft Office Suite
  • Ability to talk and type simultaneously in a clear and concise manner while interacting with customers
  • Ability to work independently under general supervision

ModivCare offers a comprehensive benefits package to include medical, dental, and vision insurance, employer-paid basic life insurance and AD&D, voluntary life insurance, health care and dependent care flexible spending accounts, pre-tax and post-tax commuter and parking benefits, 401(k) retirement savings plan with company match, paid time off, paid parental leave, short-term and long-term disability, tuition reimbursement, and employee discounts.

We are an equal opportunity employer and consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law.



  • Ridgeland, Mississippi, United States Virginia Farm Bureau Mutual Full time

    Customer Service Representative Job Description At Virginia Farm Bureau Mutual, we're seeking a skilled Customer Service Representative to join our team. **Job Summary:** As a Customer Service Representative, you will be responsible for providing exceptional customer service to policyholders, agents, and other stakeholders. **Key Responsibilities:** *...


  • Ridgeland, Mississippi, United States Domino's Franchise Full time

    Job DescriptionAt Domino's Pizza, we're looking for a Customer Service Representative to join our team. As a CSR, you'll be the first point of contact for our customers, providing exceptional service and support.As a Customer Service Representative, you'll be responsible for:Answering customer calls and resolving issues in a timely and professional...


  • Ridgeland, Mississippi, United States Virginia Farm Bureau Mutual Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to policyholders, agents, and other stakeholders.Key Responsibilities:Assist customers with claim-related...


  • Ridgeland, Mississippi, United States Capital Senior Living Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Capital Senior Living. As a key member of our community, you will be responsible for providing exceptional customer service and care to our senior residents.Responsibilities:Answer telephone calls and direct callers to the appropriate individualGreet...


  • Ridgeland, Mississippi, United States Virginia Farm Bureau Mutual Full time

    Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Virginia Farm Bureau Mutual. As a Customer Service Representative, you will be responsible for assisting callers with claim-related challenges and questions, as well as providing excellent customer service to policyholders, agents, and others.Key...


  • Ridgeland, Mississippi, United States Domino's Franchise Full time

    Job Overview **Domino's Pizza Customer Service Representative** As a Domino's Pizza Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support to ensure a positive experience. **Key Responsibilities:** \tRespond to customer inquiries and resolve issues in a timely and professional...


  • Ridgeland, Mississippi, United States Domino's Franchise Full time

    About the JobWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, answering their inquiries, and resolving any issues they may have.Key...


  • Ridgeland, Mississippi, United States Domino's Franchise Full time

    Job DescriptionCentral Mississippi Pizza (CMS) is a locally owned and operated business that prides itself on helping team members be the best version of themselves.As a Domino's Pizza Customer Service Representative, you will be the first point of contact for every customer who calls our stores.Your professionalism and optimism are vital to creating a...


  • Ridgeland, Mississippi, United States Pizza Hut Full time

    About Us: At Pizza Hut, we're passionate about making a difference in our customers' lives. We're a team of fun-loving individuals who share a common goal: to provide exceptional service and delicious food to our community.Job Summary: As a Customer Service Representative, you'll be the face of our brand, interacting with customers and providing them with an...


  • Ridgeland, Mississippi, United States MS0021 Ridgeland MS Full time

    Job Opportunity at MS0021 Ridgeland MSWe are seeking a highly motivated and friendly individual to join our team as a customer service representative at our coffee shop in Ridgeland, MS.Key Responsibilities:Customer Interaction: Greet customers warmly and make them feel at home, answering any questions they may have and providing assistance with their...

  • Customer Service Lead

    3 weeks ago


    Ridgeland, Mississippi, United States Circle K Full time

    Customer Service Representative Job DescriptionCircle K is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and resolving customer issues in a timely and professional manner.Key Responsibilities:Provide prompt and courteous customer...


  • Ridgeland, Mississippi, United States Chick-fil-A Full time

    Customer Service Professional Job DescriptionWe are seeking a skilled Customer Service Professional to join our team at Chick-fil-A. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service to our guests, ensuring a memorable and enjoyable experience for all who visit our restaurant.Key...


  • Ridgeland, Mississippi, United States Chick-fil-A Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Part-Time Customer Service Professional. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service and creating a memorable experience for our guests.Key ResponsibilitiesProvide exceptional customer service...


  • Ridgeland, Mississippi, United States Kay Jewelers Full time

    Key Responsibilities:• Provide exceptional customer service to valued clients• Engage customers in conversation to understand their needs and desires• Present merchandise and share detailed information regarding features and benefits of products• Offer information regarding extended service plans and financing options• Meet individual and team...


  • Ridgeland, Mississippi, United States Wingstop Restaurants Full time

    Deliver World-Class Service at WingstopWe're seeking a talented Guest Service Team Member to join our team at Wingstop Restaurants. As a key member of our front-of-house team, you'll be responsible for providing exceptional service to our guests, ensuring they have a positive and memorable experience every time they visit us.Key Responsibilities:Act as the...


  • Ridgeland, Mississippi, United States Family Dollar Full time

    Customer Service Representative Job DescriptionWe are seeking a skilled Customer Service Representative to join our team at Family Dollar. As a key member of our store team, you will be responsible for providing exceptional customer service, greeting customers, and assisting them with the selection of merchandise.Main Responsibilities:Provide exceptional...


  • Ridgeland, Mississippi, United States The Buckle, Inc. Full time

    Job SummaryThe Store Support Teammate is responsible for delivering exceptional customer experiences and supporting sales efforts in our retail stores. This role plays a critical part in fulfilling our mission to create the most enjoyable shopping experience possible for our guests.Key ResponsibilitiesGreet customers with a friendly and engaging attitude,...


  • Ridgeland, Mississippi, United States Wingstop Restaurants Full time

    Deliver World-Class Service at WingstopAs a Guest Service Team Member at Wingstop, you'll be the face and voice of our brand, providing authentic, positive, and genuine experiences for our guests. Your responsibilities will include:Key Responsibilities:Greet and interact with guests in a friendly and welcoming mannerTake and deliver orders in a timely and...


  • Ridgeland, Mississippi, United States The Fresh Market Full time

    Key Responsibilities: Ensure the smooth and efficient checkout of guests, including bagging products. Answer guest questions regarding store specials, products, and services offered. Demonstrate the ability to be organized, to work independently and with the team. Maintain the overall appearance of the front end of the store, including the checkout area and...


  • Ridgeland, Mississippi, United States Circle K Full time

    Key Responsibilities:As a Customer Service Representative at Circle K, you will be responsible for providing prompt and courteous customer service, resolving customer issues, and ensuring a positive shopping experience. Additionally, you will be responsible for operating the cash register, performing multi-function operations of fuel consoles and lottery...