Sales Associate
4 weeks ago
Job Summary:
The Customer Service Representative will be responsible for supporting the Store Leadership Team to achieve all company goals and initiatives.
Responsibilities:
Key Accountabilities:
- Be aware of customer activity and respond with a sense of urgency, prioritizing assisting customers over other tasks.
- Greet and acknowledge customers while providing the appropriate level of service.
- Effectively communicate value and quality of our merchandise while sharing our current promotions and offer solutions for "out of stock" items when necessary.
- Exercise sound judgment in effectively addressing customer concerns.
- Demonstrate the appropriate level of selling skills to positively impact conversion.
- Provide fast, friendly, and accurate service at the cashwrap while educating customers on the benefit of the PLACE Card.
- Maintain appropriate stock levels and ensure that all sizes and styles are represented.
- Follow company standards of merchandise presentation, signage, and display.
- Support and maintain a neat, clean, and organized stockroom while adhering to a customer ready environment, and adhering to safety requirements.
- Perform daily housekeeping duties to company standard.
- Guarantee company assets by ensuring adherence to all Loss Prevention procedures.
- Inform Store Leadership Team of maintenance and facility needs promptly to ensure that customers and associates are provided a clean and safe environment.
- Contribute focused, well-managed efforts towards achievement of store goals.
- Exhibit flexibility by processing stock when necessary.
Education and Experience:
- High School diploma or equivalent.
- Previous retail experience preferred.
- Must be at least 18 years of age.
Skills and Behaviors:
- Excellent customer engagement.
- Demonstrated time management and organizational skills.
- Ability to work in team environment.
- Must be adaptable and flexible to changing priorities.
- Ability to work a flexible schedule to meet business needs, including weekends, overnights, evenings, and call-in shifts.
- Ability to maneuver on sales floor and stockroom; climb ladder, lift and carry up to 50 lbs.
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