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Customer Order Coordinator

2 months ago

Allentown, Pennsylvania, United States Olympus Corporation of the Americas Full time
Job Summary

We are seeking a highly organized and detail-oriented Order Support Representative II to join our team at Olympus Corporation of the Americas. As a key member of our customer service team, you will be responsible for processing and fulfilling customer orders, responding to customer inquiries, and providing exceptional customer service.

Key Responsibilities
  • Order Processing: Process customer orders in a timely and accurate manner, ensuring that all necessary information is complete and accurate.
  • Customer Service: Respond to customer inquiries and resolve issues in a professional and courteous manner.
  • Order Fulfillment: Coordinate with internal teams to ensure that orders are fulfilled accurately and efficiently.
  • Record Keeping: Maintain accurate and up-to-date records of customer orders and interactions.
  • Continuous Improvement: Identify areas for improvement and implement changes to processes and procedures to increase efficiency and effectiveness.
Requirements
  • Education: High School Diploma or equivalent required; Associate degree preferred.
  • Experience: Minimum of 2 to 3 years' experience in customer service or sales support required.
  • Skills: Strong organizational skills, effective prioritization, excellent verbal and written communication skills, and ability to multitask.
Why Work with Us

Olympus Corporation of the Americas is a leading medical technology company dedicated to making people's lives healthier, safer, and more fulfilling. We offer a comprehensive benefits package, opportunities for professional growth and development, and a collaborative and inclusive work environment.