HVAC Service Operations Coordinator

2 weeks ago


Honolulu, Hawaii, United States Johnson Controls Full time
About the Role

We are seeking a highly skilled HVAC Service Operations Coordinator to join our team at Johnson Controls. As a key member of our service operations team, you will play a critical role in ensuring the smooth delivery of our services to our customers.

Key Responsibilities
  • Coordinate employee safety statistics, track safety training, and manage truck inventory counts.
  • Generate on-call schedules, assist with customer surveys, and follow up on connected system needs.
  • Work with the Service Team Manager to ensure technical service work is completed in a timely and satisfactory manner.
  • Analyze and assess technical team performance to enhance customer satisfaction and cost-effectiveness.
  • Utilize Microsoft Windows platform tools and company software to track and manage operations metrics.
  • Develop and maintain viable long-term relationships with customers and subcontractors.
  • Prepare and discuss critical account information pertinent to current profitability status and customer satisfaction issues.
Requirements
  • High school diploma or equivalent required, plus a minimum of five years of service industry experience managing service operations and/or service scheduling.
  • Strong interpersonal skills to effectively communicate with internal and external clients.
  • Ability to prioritize work activities based on financial impact to desired business goals.
  • Proficient computer skills within Microsoft Word, Excel, PowerPoint, and Internet business application usage.
What We Offer

Johnson Controls offers a competitive benefits package, including comprehensive benefits, paid time off, and opportunities for professional growth and development.



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