Digital Signage Solutions Specialist
4 days ago
Job Summary
We are seeking a highly motivated and detail-oriented Digital Signage Solutions Specialist to join our team at OptiSigns Inc. in Houston, TX. As a key member of our customer success department, you will be responsible for providing exceptional support to our customers, ensuring they have a seamless experience with our digital signage solutions.
About the Role
This is an on-site role that requires strong technical expertise, excellent communication skills, and a passion for delivering world-class customer service. You will work closely with our sales, marketing, and product teams to understand customer needs and provide tailored solutions.
Key Responsibilities
- Product Demonstrations: Provide engaging and high-quality product demos to showcase our cutting-edge digital signage solutions.
- Onboarding Clients: Ensure a seamless customer onboarding experience, providing support and tools necessary for success.
- Troubleshooting & Technical Support: Work with customers to resolve technical issues, leveraging problem-solving skills and expanding technical knowledge of digital signage and A/V systems.
- Managing Customer Relationships: Utilize CRM and ticketing systems to keep customer interactions organized and efficient, ensuring high levels of satisfaction and retention.
- Guiding Investment Decisions: Assist customers in making informed, strategic decisions for their digital signage projects.
Requirements
To be successful in this role, you should have:
- Become an expert in our software and hardware solutions, including Windows, Android, Raspberry Pi, Linux, and other devices.
- Technical Expertise: In-depth knowledge of audio/video (A/V) and embedded systems, including hardware and software integration.
- Troubleshooting Skills: Ability to diagnose and resolve technical issues related to A/V and embedded systems.
- Customer-Focused: Passion for providing exceptional customer service, explaining technical concepts clearly.
- Familiarity with images, applications, and projects related to Raspberry Pi and embedded systems.
- Creative thinking and problem-solving abilities.
- Ability to work collaboratively in team settings.
- Strong communication skills to explain technical concepts to non-technical users.
Benefits
At OptiSigns Inc., we offer a competitive salary range of $80,000 - $110,000 per year, depending on experience, plus a comprehensive benefits package including health insurance, dental insurance, vision insurance, and paid time off.
Career Growth Path
We believe in investing in our employees' growth and development. As a Digital Signage Solutions Specialist, you will have opportunities to advance into senior roles in customer success, product management, or inside sales as you develop your skills and contribute to our company's success.
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