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Patient Account Service Agent

2 months ago

Sartell, Minnesota, United States Meduit Full time
About Us: Meduit stands as a premier provider of revenue cycle management solutions across the nation, collaborating with healthcare facilities and medical practices in 48 states to ensure outstanding and compassionate patient interactions. Our mission is to handle patient inquiries post-visit, allowing our clients to concentrate on delivering quality care. Our core values include Integrity, Teamwork, Continuous Improvement, Client Focus, and Results Orientation.

Role Overview: The primary responsibility of our Customer Service Representatives is to address and resolve patient inquiries related to their healthcare visits. This encompasses discussions about insurance billing, general inquiries, and financial responsibilities.

Our representatives are trained to engage in these dialogues, delivering exceptional customer service while addressing concerns and providing resolution options for patient accounts.

Key Responsibilities:
  • Deliver outstanding and confident customer service to all patients.
  • Handle inbound and outbound calls to patients regarding their accounts, striving for effective resolutions.
  • Possess experience in a high-volume call center environment.
  • Utilize patient health information from the client system to respond to inquiries and update records accordingly.
  • Adhere to established policies and procedures to resolve patient account issues.
Are You:

- Seeking a pathway for professional advancement?

- Goal-oriented and resilient?

- Proficient in both verbal and written communication?

- Committed to assisting others?

- Capable of providing excellent customer service in various situations, including challenging ones?

- Able to thrive in a fast-paced work environment?

- Skilled at multitasking with a keen attention to detail?

- Resourceful in overcoming challenges?

What We Provide:
  • Consistent work schedule.
  • No evening or weekend shifts.
  • Supportive and engaging workplace culture.
  • Comprehensive medical, dental, and vision insurance options.
  • Health Savings Account (HSA) and Flexible Spending Account (FSA) available.
  • 401K retirement plan.
  • Paid Time Off (PTO) and holidays.
  • Paid training (3+ weeks).
  • Opportunities for internal career growth.
Qualifications:

- High school diploma or equivalent.

- At least 1 year of experience in a call center setting.

Accountabilities:
  • Promptly and effectively address patient inquiries and concerns while maintaining exceptional customer service standards.
  • Actively listen to identify common solutions to patient account issues.
  • Accurately reference and update internal client systems.
  • Exhibit empathy, compassion, problem-solving skills, negotiation abilities, and de-escalation techniques.
Meduit is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, age, national origin, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status, or status as a protected veteran, or any other federal, state, or local protected class.