Home Health Care Client Services Coordinator

4 days ago


Sartell, Minnesota, United States Country Manor Campus Full time
Job Title: Client Services Coordinator

Country Manor Campus is seeking a highly skilled and compassionate Client Services Coordinator to join our team. As a key member of our Home Health Agency, you will play a vital role in ensuring the exceptional care and support of our clients.

Key Responsibilities:
  • Coordinate and oversee the scheduling of in-home care services, ensuring caregiver assignments meet client needs.
  • Maintain clear communication with clients, families, caregivers, and healthcare professionals to ensure seamless care delivery.
  • Monitor the quality of services, ensuring they meet the highest standards, and adjust plans as needed to improve outcomes.
  • Support office operations through administrative tasks such as managing referrals, tracking schedules, payroll, and other office coordination duties.
  • Handle and resolve any schedule or staffing changes, providing timely updates to clients, caregivers, and internal management.
  • Build and nurture relationships with healthcare providers, clients, community representatives, and referral sources, ensuring they are comfortable recommending our agency.
  • Actively participate in community activities, including industry-related committees, boards, community projects, fundraising, etc., to represent Country Manor Campus and initiate and strengthen referral relationships.
  • Engage in outreach and networking efforts to develop new referral sources from various healthcare organizations, such as assisted living facilities, hospitals, and skilled nursing facilities.
  • Maintain a detailed database of prospects, clients, care providers, and referral sources for relationship management and agency growth.
  • Uphold a positive, professional demeanor while managing multiple priorities in a fast-paced office environment.
Qualifications:
  • Excellent communication and organizational skills, with the ability to build and maintain professional relationships.
  • Previous experience in healthcare or home health services is preferred.
  • Ability to multitask and manage operational demands effectively.
  • Compassionate and patient demeanor, ensuring the best possible experience for clients and their families.
Benefits and Perks:
  • Robust benefits package, including vacation and sick pay, medical/dental/vision, and more, available after just 1 hour worked.
  • 401k with employer match.
  • On-site child care with employee discount.
  • Corporate perks card with discounts to local businesses, plus access to thousands of additional discounts on restaurants, shopping, memberships, entertainment tickets, travel vouchers, and more through our corporate discount program.
  • Longevity bonuses.
  • On-site amenities, including a restaurant, store, pharmacy, and more.

This is a full-time position, Monday through Friday, 8:00 am to 4:30 pm.



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