Customer Service Representative
4 days ago
Meduit is a leading revenue cycle management solutions company, partnering with hospitals and physician practices across the nation to provide exceptional patient engagement. Our core values of Integrity, Teamwork, Continuous Improvement, Client-Focused, and Results-Oriented drive our daily operations.
Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team. As a key member of our revenue cycle management team, you will be responsible for addressing patient questions and concerns, providing exceptional customer service, and working towards common resolutions.
Key Responsibilities- Provide top-notch customer service to patients and clients
- Address and resolve patient questions and concerns in a timely and professional manner
- Work closely with internal clients to reference and update their systems accurately
- Demonstrate empathy, compassion, problem-solving skills, negotiation, and de-escalation techniques
- A steady work schedule with no nights or weekends
- A positive and engaging work culture
- Competitive medical, dental, and vision insurance options
- HSA and FSA available
- 401K and PTO
- Paid training and internal company growth opportunities
- High school diploma or better
- Minimum 1 year of call center experience
Meduit is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, age, national origin, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status, or status as a protected veteran or any other federal, state, or local protected class.
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