Front Office Associate

2 weeks ago

Sartell, Minnesota, United States RAYUS Radiology Full time

Essential Duties and Responsibilities:

Registration (55%):

  • Greet and check-in patients scheduled for imaging services, registering demographic information and processing payment plans and copays.
  • Answer phones and handle calls in an efficient and friendly manner.
  • Field calls appropriately for center associates.
  • Act as liaison between technologists and patients waiting for exams, relaying messages regarding scanner status and other clinic information.
  • Maintain the front office lobby area by straightening magazines, organizing coffee supplies, and assisting with general office clean-up.
  • Order office supplies as needed.
  • Maintain a supply of patient information sheets.
  • Pull imaging via electronic interfaces.
  • Complete confirmation calls and provide preparation instructions to patients.
  • Fax reports, billing information, and medical release forms as requested.

Insurance (20%):

  • Verify patient insurance.
  • Pre-certify all exams with the patient's insurance company.
  • Obtain insurance authorization.
  • Use knowledge of insurance carriers and procedures that require waivers to obtain authorization if needed prior to appointment.
  • Handle release of information requests for patients, referring offices, other medical facilities, attorneys, and insurance companies following company guidelines.

Scheduling (20%):

  • Arrange transportation, interpreters, and hotel accommodations for patients when appropriate.
  • Enter and submit patient exam orders.
  • Verify orders match exam schedules.
  • Schedule referrals and ensure proper authorizations are obtained.
  • Schedule walk-in patients.
  • Process requests for image orders and CDs from referring physicians and patients.
  • Maintain an up-to-date and accurate database on all current and potential referring physicians.

Other Duties (5%):

Perform other duties as assigned.

Requirements:

  • High school diploma or equivalent.
  • Working knowledge of Microsoft Office.
  • 1-2 years of customer service experience.
  • Proficient with using computer systems and typing.

Preferred:

  • Previous medical office experience.
  • Medical terminology and office background.
  • Insurance knowledge.
  • Bilingual.

About RAYUS Radiology:

RAYUS Radiology is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. We bring brilliance to health and wellness.

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