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Technical Support Specialist

2 months ago

Houston, Texas, United States Innio LLC Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at INNIO LLC. As a key member of our Technical Support Team, you will be responsible for providing exceptional support to our customers in the Americas region.

Key Responsibilities
  • Provide first-class support to end-customers, key account partners, and distributors in all technical aspects related to INNIO Jenbacher's product portfolio.
  • Deliver excellent 1st to 3rd level trouble-shooting support, including fostering customer networks through regular service events and data analysis via remote monitoring systems.
  • Work independently on commissioning, start-up, minor maintenance, and trouble-shooting of INNIO Jenbacher gas engines and supplied packaged accessories.
  • Collaborate with distributors and customers to evaluate site conformity, completion, and accuracy.
  • Drive open items to conclusion within identified timelines and work with field technicians, service partners, and customers to identify and track critical quality issues.
Qualification Requirements
  • Strong customer service mindset and skills to drive, support, empower, and inspire service teams and customers.
  • +7 years of experience in a technical role or extensive years of experience with issue resolution exposure within field service on INNIO Jenbacher engines.
  • Technical attitude, complemented by strong business acumen, including basic IT skills.
  • Willingness to travel within the Americas region (~up to 40%) and work in a shift model (depending) and on call.
  • Degree in electrical or mechanical engineering or local equivalent.
  • Strong English language skills verbally and written, as well as strong communication skills experienced in customer communications.
  • Boundaryless and multi-culture working mindset and team player.
  • Able to work efficiently without direct supervision.
Desired Qualifications
  • Multi-year working experience with Jenbacher gas engines in the field, operational & commissioning, all engine types.
  • Jenbacher training certifications: FTB, FTA, CT1, CT2, MR6.
  • Mechanical RCA research and analysis exposure.

INNIO LLC offers a great work environment, professional development, challenging careers, and competitive compensation. We are an Equal Opportunity Employer and make employment decisions without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristics protected by law.