Fitness Center Manager

1 week ago


Medina, New York, United States Retro Fitness Full time
Job Summary

Retro Fitness is a community-driven fitness center that promises to deliver an honest, simple, and non-intimidating approach to helping individuals achieve their fitness goals. As a General Manager, you will play a crucial role in ensuring that our members receive the highest quality of service and facilities.

Key Responsibilities:
  • Leadership and Team Management: Lead, motivate, and manage a team of employees to deliver exceptional service and facilities to our members.
  • Financial Performance: Exhibit strong leadership skills to achieve financial targets for the club as outlined in the annual budget.
  • Operational Coordination: Coordinate and work within club support functions of Fitness, Sales, Marketing, Accounting, and Information Technology.
  • Member Relations: Resolve member complaints in an efficient and tactful manner following club procedure and documentation.
  • Professional Atmosphere: Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members and employees.
  • Facility Maintenance: Ensure the club meets brand standards for cleanliness, maintenance, safety, and security.
Personal Training:
  • Revenue Growth: Achieve desired personal training revenue, Set/Show/Close, and session burn goals.
  • Service Integration: Facilitate integration of Personal Training services into point-of-sale presentations to maximize the number of fitness assessments scheduled and packages sold.
  • Departmental Oversight: Oversee PT manager in ensuring all components of departmental objectives are satisfied.
Sales:
  • Revenue Achievement: Achieve desired revenue goals in the following profit centers: Membership, Training, Retail & Merchandising.
  • Revenue Maximization: Monitor flagged check-ins to increase revenue and reduce collections.
  • Prospecting and Sales: Ensure ongoing prospecting and generation of new prospective members.
  • Staff Knowledge: Ensure that the staff has a high level of knowledge about the club's programs, facilities, and equipment.
Requirements:
  • Education and Experience: 4-year college degree preferred or related business experience.
  • Management Experience: 3-5+ years management experience required.
  • Communication Skills: Excellent written and verbal communication skills.
  • Organizational Skills: Strong organizational, leadership, administrative, customer service, and computer skills.


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