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Executive Director of Operations

2 months ago

Medina, New York, United States Retro Fitness Full time
Job Summary

Retro Fitness is a community-driven fitness center that offers a unique approach to helping individuals achieve their fitness goals. As an Executive Director of Operations, you will play a crucial role in ensuring that our members receive the highest quality of service and facilities.

Key Responsibilities:
  • Lead, motivate, and manage a team of employees to deliver exceptional service and facilities to our members.
  • Exhibit strong leadership skills to achieve financial targets for the club as outlined in the annual budget.
  • Coordinate and work within club support functions of Fitness, Sales, Marketing, Accounting, and Information Technology.
  • Resolve member complaints in an efficient and tactful manner following club procedure and documentation.
  • Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members and employees.
  • Ensure the club meets brand standards for cleanliness, maintenance, safety, and security.
Performance Metrics:
  • Achieve desired revenue goals in the following profit centers: Membership, Training, Retail & Merchandising.
  • Monitor flagged check-ins to increase revenue and reduce collections.
  • Ensure ongoing prospecting and generation of new prospective members.
  • Ensure that the staff has a high level of knowledge about the club's programs, facilities, and equipment.
Requirements:
  • 4-year college degree preferred or related business experience.
  • 3-5+ years management experience required.
  • Excellent written and verbal communication skills.
  • Strong organizational, leadership, administrative, customer service, and computer skills.