Enterprise Technology Manager for Citrix Systems
3 days ago
About the Role
We are seeking a skilled Enterprise Technology Manager to oversee the design, implementation, and maintenance of our Citrix environment. This critical role will ensure our systems are secure, reliable, and aligned with business goals.
As an Enterprise Technology Manager, you will play a key part in Platform Services within Infrastructure Services, specializing in managing and optimizing Citrix environments. You will be accountable for the configuration, management, and troubleshooting of Citrix systems to guarantee optimal performance and availability.
This position requires a strong understanding of Citrix virtual apps and desktop administration, as well as advanced customer service skills. You will need to communicate technical information effectively to a diverse community of colleagues and stakeholders.
About UCSF
The University of California, San Francisco (UCSF) is a leading academic healthcare organization, home to groundbreaking discoveries, world-class education, and exceptional healthcare services. Our team is committed to empowering the academic, medical, and research mission of UCSF by ensuring seamless, secure, and accessible technological support.
We value equity, diversity, inclusion, and belonging, and we seek candidates who share these values. As an Enterprise Technology Manager, you will have the opportunity to advance the UCSF's mission by delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students.
Responsibilities
- Design, implement, and maintain Citrix environments to ensure security, reliability, and alignment with business goals.
- Configure, manage, and troubleshoot Citrix systems to guarantee optimal performance and availability.
- Communicate technical information effectively to a diverse community of colleagues and stakeholders.
- Participate in activities to advance an inclusive environment that values equity, diversity, inclusion, and belonging.
Qualifications
- Bachelor's degree or equivalent combination of experience/training in computer information systems, management information systems, or related field.
- 5+ years of experience in Citrix administration, including Citrix Virtual Apps, Citrix Desktop.
- Thorough knowledge of Citrix virtual apps and desktop administration.
- Advanced customer service skills.
- Ability to triage and escalate to supervisors and/or other teams for resolution.
Salary and Benefits
The estimated annual salary range for this position is $132,400 - $198,600. We offer a comprehensive benefits package, including total compensation, please visit: UCSF Benefits.
Location and Work Style
This position is located in San Francisco, CA, and offers a hybrid work style with days, 8 hours shift, Monday through Friday, and occasional after-hours required.
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