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Desktop Support Specialist

1 month ago


Sunnyvale, California, United States Tekfortune Inc Full time

pTekfortuneIncisaleadingconsultingfirmspecializinginpermanent,contract&project-basedstaffingservicesforworld'sleadingorganizationsinabroadrangeofindustries./ppInthisquicklychangingeconomiclandscape,virtualrecruitingandremoteworkarecriticalforthefutureofwork./ppTosupporttheactiveprojectdemandsandskillsgaps,ourstaffingexpertscanhelpyoufindthebestjobforyou./ppGeneralDescriptionforDesksideJD/ppstrongPOSITIONSUMMARY:/strong/ppBecomepartofanorganizationthatispassionateaboutcustomerservicethroughfocusonpeople,relevantprocesses,andtechnology./ppXXXXGlobalITisanexcitingorganizationcomprisedoftechnicalprofessionalswhoarededicatedtoempoweringtheproductivityofXXXX'sglobalworkforce./ppThisrolewillprovidehardwareandapplicationsupporttolocalandremoteassociatesandcoordinateprojectsandITactivitiesatthelocalsiteinpartnershipwithGlobalITOperations./ppstrongESSENTIALJOBRESPONSIBILITIES:/strong/pulliServeastheprimarycontactforprovidingsenior-levelwhiteglovesupportandproblemresolutionsfortheExecutivesandtheirAssistants/liliEstablishtrustwiththeleadershipteamwhilemaintainingconfidentialityandprivacyinalldealingswithExecutivesandtheirdata/liliSupportonsiteExecutivemeetings,andremotewebinarstylemeetings/liliServeasthefaceofITonsiteandparticipateinbusinessrelationshipmanagementactivities/liliCoordinatesupportbetweenregionalsiteandheadquarters/liliServerasthelocalpointofcontactforsuppliersforITsupport,equipmentandrepairswhilearranging3rdpartyactivities/liliCollaboratewithglobalITteamtoimproveprocessesandenhancecustomersatisfaction/liliCoordinateITserviceswithsharedservicesinsideXXXXandXXXX/liliParticipateinspecialprojects,bothregionalandglobalasneeded/liliFollowestablishedprocedures;createandupdatedocumentation;assumeownershipofend-userissuesandstrivetoprovideexcellentservicetoallbusinesspartners/liliPerformappropriateissuediagnosisandguideusersthroughstep-by-stepsolutions;clearlyandeffectivelycommunicatetechnicalsolutionsinauser-friendly,professionalmanner/liliVisitassociateatdesksideforhands-onsupport,asneeded/liliAdministeringnetworkaccounts-passwordresetsandunlockingaccounts/liliBuildanddeploynewhirecomputers/upgradesandRMA/warrantyrepairs/liliUnpackingpallets/boxesofdesktopandlaptopcomputersinlargequantities/liliInstallationofPCoperatingsystems/liliProvideWindowsaccountmaintenanceusingMicrosoftActiveDirectory/liliProvidesupportfortelephony,includingdeskandmobiledevices/liliApplicationsupport,includinggeneralaccountcreation,passwordresets,installationandgeneraltroubleshooting/liliRoutinelyscreenworkordersanddistributetoappropriatesubjectmatterexperts/liliCommunicatewithend-usersregardingsupportticketstatusandfollowuptoassesscustomersatisfactionlevel/liliGlobalcustomersupport-supportingassociateslocatedoutsidetheirregionwithaccommodationtodifferenttimezones,asneeded/li/ulpstrongTRAININGRESPONSIBILITIES:/strong/pulliCompleteallassignedandrequiredtrainingsatisfactorilyandontime/liliForpeoplemanagers,ensureyourassociatesattendandcompleteallrequiredtrainingssatisfactorilyandontime./li/ulpstrongMINIMUMREQUIREMENTS:/strong/ppstrongEducationandExperience:/strong/ppAssociateDegreeinInformationTechnology,ComputerScienceorequivalent/ppOR/pp3-4yearsequivalentexperience/ppstrongKnowledgeandSkills:/strong/pulliExcellentverbalandwrittencommunicationskills/liliBeabletoprovideuser-friendlysupportandinstructiontocomputerusers/liliMaintainstrictconfidentialityandrespectforensuringnetworksecurity/liliAbilitytolearnnewtechnicalskillsandquicklyadjusttofast-changingprioritiesanddeadlines/liliExperienceinacallcenterenvironmentprovidingtechnicalsupportviaremotetools/liliPossessworkingknowledgeoftheconfiguration,useandtroubleshootingofWindows7,Windows10,MacOSXandMicrosoftOffice365products/liliComprehensiveunderstandingofcurrentcomputerhardwareandsoftwaretechnologies/liliUnderstandingofLAN/WANandWirelessNetworks/liliPossessworkingknowledgeoftheconfiguration,useandtroubleshootingoflaptop/desktophardwareandinternetapplicationsincludingbrowsers,e-mailandVPNs/liliExperiencewithActiveDirectory,Outlook,AntivirusandSecurityapplications/liliFamiliaritywithsupportingandtroubleshootingiPhones,iPads,deskphones,mobilehotspots/liliFamiliaritywithusingaMobileDeviceManagementsystem,includingcreatingaccounts,andremotewipeofdevices/liliSomesupportmayberequiredoutsideofregularbusinesshours(weekends,holidays,etc.)asneeded/li/ulpstrongPhysicalrequirements/abilities:/strong/pulliMustbeabletoliftatleast50lbs/25Kg/liliMustbeabletostand/walkforlongperiodsoftime/li/ulpThestatementsinthisdescriptionrepresenttypicalelements,criteriaandgeneralworkperformed.Theyarenotintendedtobeanexhaustivelistofallresponsibilities,duties,andskillsforthisjob./ppFormoreinformationandotherjobsavailablepleasecontactourrecruitmentteamat.ToviewallthejobsavailableintheUSAandAsiapleasevisitourwebsite.