Front Office Supervisor Lead

5 days ago


Quincy, Massachusetts, United States Crescent Hotels and Resorts Full time

Job Summary: We are seeking a highly organized and detail-oriented Front Office Supervisor Lead to join our team at the Marriott Boston Quincy.

About Us: Crescent Hotels and Resorts is a dynamic and growing hospitality company, committed to delivering exceptional guest experiences.

Estimated Salary: $55,000 - $75,000 per year

About the Role:

The Front Office Supervisor Lead will play a key role in leading and guiding the front office team, ensuring seamless day-to-day operations and excellent customer service.

Key Responsibilities:

  • Supervise and train front desk staff to achieve high levels of customer satisfaction and efficiency
  • Manage guest interactions, resolving issues and complaints in a professional and timely manner
  • Collaborate with other departments to ensure effective communication and smooth operations
  • Assist in managing front desk operations, including staffing, inventory, and maintenance

Requirements:

  • 1 year of experience in hotel front desk management or a related field
  • Previous supervisory experience and ability to motivate and train staff
  • Excellent communication and problem-solving skills
  • Able to work effectively in a fast-paced environment

Benefits:

  • Competitive salary and benefits package
  • Ongoing training and development opportunities
  • Opportunities for career advancement


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