Front Desk Operations Manager

5 days ago


Quincy, Massachusetts, United States Crescent Hotels and Resorts Full time

We are seeking a highly skilled Front Desk Supervisor to join our team at Crescent Hotels and Resorts. As a key member of our front office leadership team, you will be responsible for supervising the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.

Responding to guests' special requests, needs, problems, issues, and concerns is an essential part of this role. You will promote teamwork among front office staff and between the front office and other hotel departments. Modeling excellent guest service and creating an atmosphere of fun will be expected of you.

Salary: $55,000 - $65,000 per year, depending on experience.

In this role, you will need to effectively deal with internal and external customers, some of whom may require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts. You will also need to access and accurately input information using a moderately complex computer system.

The ideal candidate will have 2 years of previous hotel front desk experience and supervisory experience. Previous Marriott experience, including PMS and GXP, is preferred. We offer excellent benefits, including medical/dental/vision, company-paid life insurance, short/long-term disability insurance, matching 401k, free meals, hotel discounts, and more.


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