Front Desk Associate
4 weeks ago
In this key position, you will serve as the central point of contact for guests at My Place Hotel, ensuring their stay is seamless from reservation to check-out.
Responsibilities- Guest Interaction: Welcome and greet guests with a warm and friendly demeanor, handle check-ins and check-outs efficiently, manage reservations, and accurately record charges.
- Guest Assistance: Provide information about the hotel, amenities, local attractions, restaurants, shopping, and churches, address and resolve guest concerns or complaints professionally.
- Telephone Management: Operate the phone system with proper etiquette, take and transfer calls, accurately record messages, and manage guest wake-up calls.
- Financial Transactions: Complete credit card authorizations, accurately handle cash transactions, and provide change for guests.
- Administrative Duties: Maintain organized records of the day's activities, including preparing the Night Audit Checklist, managing cash and call logs, and keeping the Front Desk Log up-to-date.
- Safety & Security: Adhere to all safety and security protocols, regularly inspect the property, and ensure outside lighting is functioning properly.
- Basic Computer Skills: Proficiency in Microsoft Office and basic computer applications.
- Strong Communication Skills: Excellent verbal and written communication skills to interact effectively with guests and colleagues.
- Organizational & Multi-Tasking Abilities: Ability to juggle multiple tasks while maintaining high standards of accuracy and organization.
- Dependability & Professionalism: Reliability, professionalism, and consistency in your work are essential.
- Attention to Detail: A meticulous approach to ensure accuracy in financial transactions and guest records.
The estimated annual salary for this position is between $31,200 and $33,600, based on a competitive hourly rate of $15.00-$16.00.
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