Hotel Front Desk Manager

5 days ago


Quincy, Massachusetts, United States Crescent Hotels and Resorts Full time

Job Title: Hotel Front Desk Manager

About Us: Crescent Hotels and Resorts is a leading hospitality company, seeking an experienced front desk manager to join our team.

Estimated Salary: $45,000 - $65,000 per year

About the Role:

We are looking for a highly skilled and motivated individual to lead our front office team at the Marriott Boston Quincy. As a hotel front desk manager, you will be responsible for overseeing the daily operations of the front desk, including managing staff, handling guest requests, and ensuring seamless customer service.

Key Responsibilities:

  • Supervise and train front desk staff to ensure exceptional customer service and efficient operation of the front desk
  • Respond to guest inquiries and resolve any issues or complaints in a professional and timely manner
  • Monitor and maintain accurate records of guest transactions and other relevant data
  • Collaborate with other departments to ensure effective communication and smooth operations

Requirements:

  • 2 years of experience in hotel front desk management or a related field
  • Previous supervisory experience and ability to motivate and train staff
  • Excellent communication and problem-solving skills
  • Able to work effectively in a fast-paced environment

Benefits:

  • Competitive salary and benefits package
  • Ongoing training and development opportunities
  • Opportunities for career advancement

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