Enterprise Customer Success Director

6 days ago


Denver, Colorado, United States Checkr Full time

About Checkr

Checkr is a pioneer in building people infrastructure for the future of work. Our innovative approach to screening job seekers has transformed the hiring process, making it faster and fairer. Founded in 2014, Checkr harnesses the power of machine learning to provide modern technology solutions for hiring teams, ensuring a seamless experience for both employers and job seekers.

With over 100,000 customers, including prominent companies like DoorDash, Coinbase, Lyft, Instacart, and Airtable, Checkr is recognized on the Forbes Cloud 100 2024 List and named a Y Combinator 2024 Breakthrough Company.

About the Role/Team

You will lead a team of skilled Enterprise Customer Success Managers dedicated to delivering exceptional value realization, fostering strong customer relationships, and ensuring a delightful customer experience. Your primary responsibility will be to achieve ambitious account goals, enhance operational efficiency, and provide exceptional leadership and mentorship to your team members.

Your Key Responsibilities:

  • Lead and Develop a High-Performing Team: Recruit, mentor, and manage experienced Customer Success Managers, fostering their professional growth and ensuring they have the necessary tools and support to excel.
  • Oversee Strategic Customer Relationships: Ensure strategic alignment with key customers, acting as an escalation point for critical issues and fostering strong, trust-based partnerships up to VP and SVP levels within customer organizations.
  • Drive Customer Success Initiatives: Develop and implement strategies to maximize customer value realization, satisfaction, and retention across your team's portfolio.
  • Collaborate Cross-Functionally: Partner with Sales, Account Management, Product, Engineering, Support, and Executive teams to advocate for customer needs, share information openly, and drive continuous improvement.
  • Achieve Operational Excellence: Monitor team performance metrics, manage resources effectively, and ensure adherence to best practices while encouraging innovation and simplification.
  • Facilitate Account Expansion: Collaborate closely with Account Management to identify and pursue account growth and expansion opportunities, aligning with customer goals and delivering additional value.

About You

We are seeking an experienced leader who can bring at least 6 years of experience in Customer Success, Account Management, or related roles, with a minimum of 3 years in a leadership or managerial position. You should have a proven ability to lead, manage, and develop a high-performing team, demonstrate problem-solving skills using critical thinking and data analysis, possess excellent written and verbal communication skills, and exhibit integrity, inclusion, and a passion for excellence.

What We Offer

We offer a competitive compensation package, including an estimated salary range of $170,366 to $200,431 in Denver, CO. Additionally, you will receive 100% medical, dental, and vision coverage, up to $25K reimbursement for fertility, adoption, and parental planning services, flexible PTO policy, learning and development allowance, monthly wellness stipend, and home office stipend. We prioritize transparency, providing a hybrid work environment that strengthens collaboration, drives innovation, and encourages connection.



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