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Customer Service Representative

2 months ago

Twin Lakes, Wisconsin, United States Blue Horizon Solutions Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor at Blue Horizon Solutions. As a Customer Advisor, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Provide timely and effective customer support via telephone and written communication
  • Process commercial customer inquiries regarding electricity and gas, including invoice and contract questions, tariff extensions, and product consultations
  • Ensure customer satisfaction through follow-up conversations and issue resolution
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience
  • Stay up-to-date with product knowledge and industry developments to provide informed and accurate advice to customers

Requirements:

  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues
  • Good German language skills in speaking and writing
  • Proficient in PC applications, including Microsoft Office
  • Strong customer service orientation and a commitment to delivering exceptional customer experiences
  • Ability to work in a fast-paced environment and adapt to changing priorities

What We Offer:

  • A competitive salary and performance-based compensation package
  • A comprehensive training program to develop your skills and knowledge
  • A dynamic and supportive work environment with opportunities for growth and development
  • A range of employee benefits, including a subsidized Germany ticket and extensive employee discounts