Customer Engagement Specialist
2 weeks ago
Are you enthusiastic about delivering outstanding customer support and fostering meaningful connections with clients?
About the Company:
Hamstra Heating & Cooling is a well-established provider of comfort solutions, dedicated to offering high-quality service and ensuring customer satisfaction in the Tucson region.
Benefits:
- 401K plan with company contribution
- Access to financial advisors
- Complimentary employer-sponsored healthcare
- Generous paid time off and holidays
- Onsite fitness center access
Work Hours: 7:00 am to 4:00 pm or 8:00 am to 5:00 pm
Compensation: $16.50 to $19.00 per hour
Position Overview:
The Outbound Customer Service Representative is tasked with proactively contacting customers to gauge their satisfaction, address any issues, and provide further assistance. The primary objective is to strengthen customer relationships and maintain the company's commitment to service excellence.
Key Responsibilities:
- Conduct follow-up calls to customers
- Perform satisfaction assessments
- Address customer inquiries with professionalism
- Promote additional products/services based on customer needs
- Keep precise customer records
- Work collaboratively with internal teams to resolve issues
- Stay informed about product knowledge and industry best practices
Qualifications:
- Experience in customer service or sales
- Exceptional communication abilities
- Strong problem-solving skills
- Capability to work independently in a dynamic environment
- Proficiency in computer applications
- Familiarity with HVAC systems is advantageous
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