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Customer Engagement Specialist

2 months ago

Tucson, Arizona, United States Planet Fitness - PFNoCritics Full time
Job Overview

The Customer Engagement Specialist plays a crucial role in ensuring a remarkable experience for our members by delivering outstanding customer support to Planet Fitness patrons, potential members, and visitors.

Key Responsibilities
  • Welcome members, potential members, and guests, ensuring top-notch customer service.
  • Manage all front desk operations, including:
    • Answering phone calls with a friendly demeanor and assisting callers with various inquiries.
    • Checking members into the system efficiently.
    • Facilitating new member registrations.
    • Conducting tours for prospective members.
  • Assist in updating member accounts as necessary.
  • Address member inquiries and concerns promptly and professionally, escalating to the Assistant Manager or Manager when required.
  • Help maintain the cleanliness and organization of the facility.
Qualifications
  • Previous experience in customer service is preferred.
  • Basic proficiency in computer usage.
  • A genuine interest in fitness and health.
  • Positive and enthusiastic attitude.
  • Reliability and punctuality are essential.
  • Exceptional interpersonal skills; capable of engaging positively and professionally with members and colleagues, consistently exceeding expectations.
  • Strong listening skills with the ability to empathize and resolve issues.
  • Exhibit professionalism in all interactions, using appropriate language and behavior.
  • A high school diploma or GED equivalent is required.
  • Must be at least 18 years old.
Physical Requirements
  • Frequent standing and walking throughout the shift.
  • Regular communication in person or via phone during the shift.
  • Occasional lifting of items up to 50 lbs.
  • May encounter hazardous materials during the shift.

Planet Fitness, Inc. is committed to transforming the fitness landscape. With over 1,000 locations across various regions, our mission is to improve lives by offering a premium fitness experience in a welcoming and non-intimidating atmosphere, known as the Judgement Free Zone.