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Customer Engagement Specialist

2 months ago

Tucson, Arizona, United States Home Depot Full time
Job Overview

Position Objective:

Our organization is actively looking for Associates to fill Customer Engagement and Delivery roles. The primary duty of these positions is to guarantee an exceptional customer order fulfillment experience. These roles frequently involve direct interaction with customers, serving as the initial and/or final impression they receive. Whether assisting customers in navigating store sections or products, responding to inquiries regarding order status, or delivering items to customers' residences, these positions are vital in upholding high levels of customer satisfaction. Specific roles within Customer Engagement and Delivery may include: Customer Service Representative, Delivery Driver Associate, Delivery Puller Associate, Delivery/Will Call Coordinator, Door Monitor Associate, and Phone Center Associate.

Key Responsibilities:
  • Implement all phases of the order fulfillment process within the retail environment
  • Organize and prioritize all store deliveries, communicating any availability or constraints to team members to ensure optimal service
  • Welcome and assist customers
  • Engage with customers by asking questions to identify their needs
  • Provide product information based on customer expertise levels
  • Direct customers to appropriate products
  • Maintain product availability in aisles, ensuring easy access for customers
  • Retrieve items from shelves and transfer them to designated areas
  • Collect products to fulfill orders in a timely manner
  • Manage large quantities of merchandise in-store
  • Efficiently organize delivery orders and will calls
Work Environment:
  • The store environment may present uneven walking surfaces due to heavy equipment movement
  • Dusty and noisy warehouse conditions
  • Frequent drafts and temperature fluctuations from open doors
  • Slippery floors during wet weather
  • Handling of merchandise and tools with sharp edges
  • Potential forklift emissions in the area
  • Possible presence of hazardous materials in tools, supplies, and merchandise
Environmental Considerations:

Setting:
Generally comfortable with occasional exposure to mild physical discomfort from factors such as dust, fumes, or odors.

Travel:
Minimal overnight travel requirements.