Customer Account Manager

7 days ago

Oklahoma City, Oklahoma, United States Tronox Full time
Job Title: Customer Account Supervisor

The Customer Account Supervisor will oversee and lead a team of professionals to support the account management of our customers. This individual will be able to multitask, meet tight deadlines, and succeed, whether working independently or with a team. The ideal candidate will have leadership experience, a keen eye for detail, strong problem-solving skills, and a passion for customer service.

Key Responsibilities:
  • Effectively manage a diverse group of 4-6 team members.
  • Manage priorities effectively and lead the team to meet deadlines.
  • Communicate clearly, concisely, and professionally to ensure message is received and understood.
  • Participate in the development, management, and analysis of operating budgets.
  • Lead month-end transactional close process in a timely and accurate manner.
  • Direct all activities around customer master data to ensure accurate customer data reporting and financial accounting.
  • Direct all activities around pricing, accruals, and rebates to ensure accurate and timely processing and financial reporting.
  • Monitor Customer Service key performance indicators (KPIs) and compare the team's performance against these KPIs.
  • Develop action plans to exceed targets.
  • Direct Customer Account Coordinator's activities and customer communications related to price increases, order lead times, monthly/quarterly/annual financial close, and production allocation and availability issues.
  • Develop and implement standard customer inventory management functions, including consignment inventory procedures and vendor managed inventory procedures.
  • Monitor customer complaints and respond within agreed timing guidelines.
  • Resolve issues associated with customer complaints in a timely, complete manner.
  • Maintain close relationships and coordinate activities with stakeholders.
  • Represent the commercial organization for the annual financial audit process and ensure all audit requests are satisfied.
  • Assist with developing training resources and tools to support staff members in their roles.
  • Assess the effectiveness of internal controls and identify & implement opportunities to improve efficiency and strengthen controls.
  • Coach and encourage team members in their professional development.
  • Demonstrate a good understanding of credit, debit, and commission processes.
  • Able to function as Order to Delivery (OTD) subject matter expert on special projects, if required.
  • Serve as a functional backup for Customer Service Rep III and Senior Customer Service Supervisor/Manager.
Qualifications:
  • Excellent verbal and written communication skills
  • Exceptional organizational skills
  • Keen problem-solving skills
  • Proven ability to work in a collaborative environment
  • Steadfast confidence to use leadership skills and the ability to work with others to meet customer needs
Education and Experience:
  • Experienced professional with 7+ years management/leadership experience in a business environment.
  • Bachelor's degree (BA, BS or higher) required; Business degree preferred.
  • Experience with SAP is preferred.

  • Customer Success Manager

    3 weeks ago

    Oklahoma City, Oklahoma, United States Cornerstone OnDemand Full time

    Job SummaryThe Customer Success Manager (CSM) is a critical role at Cornerstone OnDemand, responsible for driving strategic account growth and ensuring customer satisfaction. As a CSM, you will be the trusted partner for a portfolio of customers, leveraging your expertise in Cornerstone products to align account strategy with business outcomes.Key...

  • Customer Success Manager

    3 weeks ago

    Oklahoma City, Oklahoma, United States Cornerstone OnDemand Full time

    Job SummaryThe Customer Success Manager (CSM) is a critical role at Cornerstone OnDemand, responsible for driving business outcomes and customer satisfaction for a portfolio of strategic accounts. As a CSM, you will leverage your expertise in product optimization, adoption, and engagement to develop and manage ongoing partnerships with customers.Key...

  • Customer Success Manager

    3 weeks ago

    Oklahoma City, Oklahoma, United States Cornerstone OnDemand Full time

    Job SummaryThe Customer Success Manager (CSM) is a critical role at Cornerstone OnDemand, responsible for driving business outcomes and customer satisfaction for a portfolio of strategic accounts. As a CSM, you will leverage your expertise in product optimization, adoption, and engagement to develop and manage ongoing partnerships with customers.Key...

  • Customer Service Account Specialist

    4 days ago

    Oklahoma City, Oklahoma, United States Organogenesis Full time

    Customer Service Account SpecialistWe are seeking a highly skilled and detail-oriented Customer Service Account Specialist to join our team at Organogenesis. As a key member of our customer service department, you will be responsible for maintaining customer master records, creating and updating accounts, and ensuring seamless communication with customers...

  • Account Manager

    2 weeks ago

    Oklahoma City, Oklahoma, United States EssilorLuxottica Group Full time

    Job Title: Account ExecutiveJob Summary: We are seeking an experienced Account Executive to join our team at EssilorLuxottica Group. As an Account Executive, you will be responsible for driving sales growth, building strong relationships with customers, and delivering exceptional customer service.Key Responsibilities:Develop and execute sales strategies to...

  • Account Manager

    2 weeks ago

    Oklahoma City, Oklahoma, United States enVista Full time

    Job Title: Account ManagerWe are seeking a highly motivated and experienced Account Manager to join our team at enVista. As an Account Manager, you will be responsible for selling our Kerr Restorative and Total Care portfolio of consumables products in the Oklahoma/North Texas markets.Key Responsibilities:Develop and implement a territory plan to meet or...

  • Account Manager

    2 weeks ago

    Oklahoma City, Oklahoma, United States Raychelle Black - State Farm Agent Full time

    Job OverviewWe are seeking a highly motivated and customer-focused Account Manager to join our team at Raychelle Black - State Farm Agent. As an Account Manager, you will play a vital role in growing our agency through meaningful client relationships and acting as a liaison between customer needs and agency departments.Key ResponsibilitiesEstablish and...

  • Logistics Account Manager

    4 days ago

    Oklahoma City, Oklahoma, United States C.H. Robinson Full time

    Account Manager Role at C.H. RobinsonWe are seeking a skilled Account Manager to join our team at C.H. Robinson, a leading logistics company. As an Account Manager, you will be responsible for building and maintaining strong relationships with our customers, identifying opportunities to grow their business, and providing expert solutions to their supply...

  • Account Manager

    9 hours ago

    Oklahoma City, Oklahoma, United States Envista Holdings Corporation Full time

    Job Description:Kerr is a leading dental company that provides innovative solutions to its customers. As an Account Manager, you will play a crucial role in selling our Restorative and Total Care portfolio of consumables products in the Oklahoma/North Texas markets.Your primary responsibility will be to achieve or exceed sales goals within an assigned...

  • Customer Success Manager

    4 weeks ago

    Oklahoma City, Oklahoma, United States HP Full time

    Job SummaryHP is seeking a highly skilled Customer Success Manager to join our team. As a key member of our sales organization, you will be responsible for driving solution adoption and client management across multiple accounts.Key ResponsibilitiesPartner with the Transition Team to drive success through initial onboarding, adoption, and value-added...

  • Sales Account Manager

    2 weeks ago

    Oklahoma City, Oklahoma, United States SMC Corporation of America Full time

    Job OverviewKey ResponsibilitiesThe Account Manager plays a pivotal role in representing SMC Corporation of America in all business activities associated with current customer and distributor account support. This position is responsible for creating and developing new business relationships to increase market share and drive growth.Essential DutiesRetain...

  • Account Manager

    7 days ago

    Oklahoma City, Oklahoma, United States Localizationacademy Full time

    Job Title: Account ExecutiveLionbridge is seeking a skilled Account Executive to join our team. As an Account Executive, you will be responsible for building and maintaining strong relationships with our clients, identifying new business opportunities, and driving revenue growth.Key Responsibilities:Independently contact prospective customers to present...

  • Junior Account Manager

    4 weeks ago

    Oklahoma City, Oklahoma, United States Spartan Capital Inc Full time

    Job DescriptionWe are seeking a highly motivated and detail-oriented Junior Account Manager to join our marketing team at Spartan Capital Inc. As a key member of our team, you will play a vital role in managing marketing campaigns for our clients, assisting in the development of promotional launches, and onboarding new acquisitions.About the RoleCombine your...

  • Contract Manager for French Account Management

    7 days ago

    Oklahoma City, Oklahoma, United States HubSpot Full time

    About the RoleWe are seeking a highly skilled Contract Manager to join our French Account Management team in Germany. As a key member of our team, you will be responsible for handling customer contract inquiries and ensuring timely resolution of customer issues.Key ResponsibilitiesCommunicate directly with customers and internal colleagues to resolve...

  • Strategic Account Manager

    21 hours ago

    Oklahoma City, Oklahoma, United States GCG Full time

    Job Title: Strategic Account ManagerWe are seeking a highly motivated and experienced Strategic Account Manager to join our team at GCG. As a Strategic Account Manager, you will be responsible for driving business growth in the utility-scale solar market by managing existing strategic accounts and forging new and profitable business relationships with...

  • Clinical Account Manager

    3 weeks ago

    Oklahoma City, Oklahoma, United States Ceribell, Inc Full time

    Clinical Account Manager Job DescriptionCeribell, Inc is seeking a highly skilled Clinical Account Manager to join our team. As a Clinical Account Manager, you will be responsible for launching new hospitals and driving organic growth of our install base. You will work closely with our local Territory Manager to launch Ceribell at new customer sites and...

  • Accounts Receivable Manager

    4 weeks ago

    Oklahoma City, Oklahoma, United States Hertz Full time

    About the RoleThe Accounts Receivable Manager will lead a team of employees and manage the Hertz accounts receivable (AR) process. This role ensures the timely billing and collection of franchise receivables and receives and corrects corporate and rental information daily.Key ResponsibilitiesTeam Leadership: Supervise and provide guidance to franchise...

  • Oncology Account Manager

    7 days ago

    Oklahoma City, Oklahoma, United States Akumin Full time

    Job Title: Oncology Account ManagerAt Akumin, we are seeking an experienced Oncology Account Manager to join our team. As an Oncology Account Manager, you will be responsible for increasing patient start volumes at a customer level to ensure the market delivers same store growth and their budgeted volume commitments.Key Responsibilities:Analyze physician...

  • Account Manager Trainee

    7 days ago

    Oklahoma City, Oklahoma, United States Hilti Corporation Full time

    About the RoleWe are seeking a highly motivated and results-driven Account Manager Trainee to join our team at Hilti Corporation. As a key member of our sales team, you will be responsible for managing and operating a Hilti Store to maximize walk-in sales and smaller field accounts.Key ResponsibilitiesSell, service, and promote the full Hilti product line...

  • Territory Account Manager

    2 weeks ago

    Oklahoma City, Oklahoma, United States Oklahoma Blood Institute Full time

    Job Title: Territory Account ManagerWe are seeking a highly motivated and results-driven Territory Account Manager to join our team at Oklahoma Blood Institute. As a Territory Account Manager, you will be responsible for promoting blood drive programs to community leaders and groups, companies, and businesses, educational groups, churches, and other civic...