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Restaurant Operations Manager

2 months ago

Oxford, Mississippi, United States PLK Careers Full time
Job Summary

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at PLK Careers. As an Assistant Restaurant Manager, you will be responsible for leading the daily operations of a single restaurant, driving key performance outcomes, and developing servant leaders.

Key Responsibilities
  • Leading the Business
    • Manage inventory costs and maintain inventory by performing daily, weekly, and monthly inventory inspections.
    • Place and receive inventory truck orders.
    • Maintain and regularly monitor a list of all restaurant assets.
    • Ensure preventative maintenance of restaurant facility and equipment is completed in accordance with company standards, interacting with external vendors as required.
    • Ensure that the restaurant follows all cash control and security procedures (e.g. safe counting, cash drawers).
  • Create Memorable Experiences
    • Call guests back who have had problems/complaints.
    • Motivate and direct team to exceed guest expectations with accurate, fast, and friendly service in a clean facility.
    • Partner with the Restaurant General Manager and team to create action plans to improve guest metrics.
  • Creating Leaders
    • Recruit and interview potential employees.
    • Complete orientation for new employees.
    • Create and monitor schedule and manage team on-boarding process.
    • Develop skills of shift leaders to increase the team's capabilities and raise performance.
    • Establish a positive culture in the restaurant.
  • Leading Store Operations
    • Direct restaurant team toward efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines.
    • Ensure that the restaurant upholds operational and brand standards.
    • Monitor people charts and production planning and make necessary adjustments.
    • Implement action plans to address employee needs and operational assessments.
  • Qualification and Skills
    • Must be at least eighteen (18) years of age.
    • High School Diploma or GED required.
    • 1-2 years of previous quick service restaurant experience, experience in management preferred.
    • Some understanding of P&L interpretation and management to influence profitability.
    • Demonstrated leadership skills.
    • Available to work evenings, weekends, and holidays.
    • Ability to work long and/or irregular shifts as needed, for proper functioning of the restaurant.
  • Physical Demands
    • Must be able to lift up to 50 pounds of force frequently to move objects.
    • Ability to carry products/boxes and miscellaneous weighing no more than 50 pounds.
    • Consistently handles product preparation.
    • Ability to kneel to utilize proper lifting procedures and to open safe.
    • Consistently lifts for product preparation, stocking, and inventory.