Front End Operations Manager
6 days ago
We are seeking a highly skilled and experienced Front End Operations Manager to join our team at Kroger. As a key member of our Front End department, you will be responsible for providing day-to-day support of all operations, policies, processes, and procedures.
Key Responsibilities- Develop and implement effective and efficient processes, policies, and procedures for the Front End department.
- Design and maintain a clean and efficient working environment for the Front End, Customer Service Center, and Accounting departments.
- Ensure safe, effective, and efficient customer service is provided throughout the department.
- Improve key performance indicators, including Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, CCG, ELMS utilization, Customer Comment Cards, FES Evaluations, Bob Audits, and Key Retailing Measurements.
- Provide training, support, and follow-up on all aspects of Key Retailing.
- Coach and train customer service managers and front-end supervisors.
- Demonstrate the ability and desire to promote, communicate, and implement company initiatives and process improvements to direct reports in a positive and respectful manner.
- Support store management and customer service managers in maintaining a well-organized, clean, pleasant shopping environment at the check stands, front-end, Self Service Checkouts, Customer Service Center, Accounting Room, and parking lot area.
- Perform any and all duties as assigned.
- Minimum of 1 year of experience in a retail environment with an emphasis on customer service and front-end operations.
- Ability to multitask and handle large workloads.
- Effective written and oral communication skills.
- Ability to learn a wide range of computer applications, including Microsoft Word, Excel, PowerPoint, ACE, Supersked, etc.
- Understanding of all key components of department operations, including managing people, merchandising, inventory management, shrink control, customer service, labor scheduling, and expense control.
- Past work record must exhibit a high level of integrity and dependability.
Kroger is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. We take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities, and each other, with food at the heart of it all.
We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven, and hungry to learn, your potential is unlimited. Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family.
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Front End Operations Manager
12 hours ago
Oxford, Mississippi, United States Kroger Full timeJob SummaryWe are seeking a highly skilled and experienced Front End Operations Manager to join our team at Kroger. As a Front End Operations Manager, you will be responsible for providing day-to-day support of all Front End department operations, policies, processes, and procedures. You will demonstrate the company's core values of respect, honesty,...
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Front End Operations Manager
1 day ago
Oxford, Mississippi, United States Kroger Full timeJob SummaryWe are seeking a highly skilled and experienced Front End Operations Manager to join our team at Kroger. As a key member of our Front End department, you will be responsible for providing day-to-day support of all operations, policies, processes, and procedures.Key ResponsibilitiesDevelop and implement effective and efficient processes, policies,...
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