Service Representative

1 week ago


New London, Connecticut, United States Secor Auto Center Full time
About the Role

We are seeking a highly skilled Service Advisor to join our team at Secor Auto Center. As a Service Advisor, you will play a critical role in ensuring our customers have a memorable experience and develop a loyal customer base.

Key Responsibilities
  • Interact daily with customers, Service Advisors, Technicians, Parts Associates, Cashiers, Sales Associates, and Managers to provide exceptional customer service.
  • Greet customers promptly and meet with them to review services owed from the point of purchase of their vehicle.
  • Build relationships with customers to increase satisfaction and loyalty.
  • Maintain the company's standards for ethical business practices, professional image, orderliness, customer service, and employee and community relations.
  • Monitor the progress of each vehicle throughout the day and update customers frequently.
  • Maximize sales and execute retail promotions to increase profitability.
  • Oversee Technicians working on customer vehicles, including time management, ordering of parts, and job completion times.
  • Participate in the development and documentation of standard operating procedures as appropriate.
  • Explain all work completed to customers in a clear and concise manner.
Requirements
  • Accredited training in service advisor skills, customer satisfaction, and quality control.
  • Minimum 1-year automotive service advisor experience.
  • Basic automotive knowledge.
  • Ability to effectively manage time to meet and exceed targets.
  • A strong desire to succeed and provide exceptional customer service.
  • A team player with a positive attitude, high energy, and friendliness.
  • Ability to work in a fast-paced work environment.
  • Strong organizational skills and attention to detail.
  • High School Diploma or equivalent.
  • Possess a valid in-state driver's license and an acceptable driving record.
  • Must be able to pass a standard 9-panel drug test which does not include THC.
About Us

Secor Auto Center is a family-owned business with a passion for the automotive industry. We have been serving Eastern Connecticut for over 50 years and pride ourselves on providing high-quality new and used vehicles, exceptional customer service, and a commitment to community relations.



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