Customer Support Technician I/II

2 weeks ago


Cleveland, Georgia, United States Windstream Full time

About Windstream:

Kinetic is a leading provider of internet solutions, dedicated to delivering fast and dependable internet services to both residential and commercial clients throughout the United States.

Role Overview:

The Customer Service Technicians at Windstream play a crucial role in representing our esteemed telecommunications brand. They are responsible for connecting clients to the technology and services they value. By offering technical support and customer assistance, our technicians foster significant relationships with customers, ensuring long-term satisfaction.

Key Responsibilities:

  • Install and maintain communication services for residential and business clients, including telephone, internet, and video.
  • Utilize tools and testing equipment to service various technologies and network configurations.
  • Advise customers on products and services that meet their communication needs.
  • Perform tasks in both underground and overhead environments, which may require climbing poles and using ladders.
  • Safely operate and keep the company service vehicle clean and organized.
  • Work in diverse environments, both indoors and outdoors.
  • Complete required safety training and adhere to safety regulations.
  • Report directly to the Local Operations Manager.

Qualifications:

  • Basic understanding of technology and mathematics.
  • Valid driver's license with a clean driving record.
  • Ability to differentiate colors in color-coded cabling.
  • Capable of using equipment with a maximum load capacity of 275 lbs.
  • Ability to lift up to 50 lbs and work at heights.
  • Successfully complete mandatory safety training.
  • Willingness to work flexible hours, including evenings, weekends, and holidays.
  • Availability for after-hours callouts.
  • High School Diploma or GED equivalent.
  • Experience in customer service or sales.
  • Relevant certifications or training related to the position.
  • A two-year technical degree in computers or electronics, or equivalent work experience.

Physical Requirements:

This position is safety-sensitive and involves various physical tasks:

  • Standing: 67-100% of the time
  • Walking: 67-100% of the time
  • Sitting: 0-33% of the time
  • Climbing: 67-100% of the time
  • Bending, crouching, pushing, pulling, carrying: 67-100% of the time

Working Conditions:

Exposure to varying temperatures, heights, and potential hazards associated with telecommunications work.

Benefits:

  • Comprehensive medical, dental, and vision insurance plans.
  • 401K retirement plan.
  • Health and flexible savings accounts.
  • Life insurance options.
  • Educational assistance programs.
  • Additional insurance options for identity theft, legal matters, and more.

Windstream's Commitment:

At Windstream, we are dedicated to fostering a culture of innovation and inclusivity. We empower our employees to share their unique talents and perspectives, creating an environment where creativity thrives. We believe in building a connected future for our team and the communities we serve.



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