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Technical Support Specialist
2 months ago
About the Role
We are seeking a highly skilled and customer-focused Technical Support Specialist to join our team at Brivo Systems LLC. As a key member of our Customer Service team, you will play a critical role in delivering exceptional customer experiences and ensuring the highest level of satisfaction with our access control and smart spaces technology solutions.
Key Responsibilities
- Customer Advocacy: Act as a customer advocate, collaborating with internal teams to resolve technical issues promptly and efficiently.
- Case Management: Handle incoming cases, escalating when necessary to ensure timely resolutions and maintain high customer satisfaction.
- Communication: Respond to customer inquiries via various channels, maintaining high efficiency and professionalism.
- Documentation: Document customer interactions and solutions in our case management system, ensuring accurate and up-to-date records.
- Update Notification: Keep customers informed about critical updates and system changes, ensuring seamless integration with our solutions.
Requirements
- Technical Experience: 1+ years of call center experience in a technical setting is required, with a strong understanding of electronics, networking (TCP/IP), and cloud technology.
- Industry Knowledge: Industry experience in physical security and access control is a plus, with a keen interest in SaaS and IoT solutions.
- Soft Skills: Strong service orientation, excellent problem-solving skills, and the ability to multitask, work independently, and contribute effectively to a team.
- Language Skills: Bilingual fluency in English and Spanish is a plus, with excellent written and verbal communication skills.
- Additional Requirements: Familiarity with Salesforce or similar CRM platforms is a plus, and willingness to work occasional Saturdays and/or holidays is preferred.
About Us
Brivo Systems LLC is a global leader in cloud-based access control and smart spaces technology, serving commercial real estate, multifamily residential, and large distributed enterprises. Our comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment.
Compensation and Benefits
The expected total compensation package for this full-time, non-exempt position includes a base pay rate of $20.00 per hour. Individual compensation packages are based on factors unique to each candidate, including job-related skills, experience, qualifications, work location, training, and market conditions. In addition to cash compensation, Brivo Systems LLC offers benefits and perks based on work locations.
