Information Technology Analyst II

1 week ago

Austin, Texas, United States University of Texas at Austin Full time

Job Posting Title:

Technical Analyst II

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Hiring Department:

University of Texas at Austin

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Non-Exempt

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Job Overview:

The Office of Information Technology at the University of Texas at Austin is seeking a Technical Analyst II. This role requires flexibility to work during demanding hours, including nights and weekends, and to provide 24/7 support as necessary.

Role Purpose:

Under the direct supervision of the IT Operations Manager, the Technical Analyst II is responsible for the installation, configuration, maintenance, upgrading, and support of IT systems that align with the operational needs of the University. This position serves as a primary technical resource for addressing end-user desktop incidents and requests, ensuring timely communication of issues that exceed the analyst's scope to senior support personnel.

Key Responsibilities:

  • Deliver advanced desktop support and technical assistance, utilizing strong interpersonal and customer service skills to assist faculty, staff, and medical providers with hardware and software inquiries.
  • Install, troubleshoot, and repair hardware and software in accordance with established standards, including applications, drivers, computers, printers, and AV components.
  • Analyze and provide hands-on support for moderate to advanced technical inquiries, coordinating with appropriate technical areas or vendors as needed.
  • Collaborate with the Customer Success Team to support clinical software and hardware, working closely with Clinical Engineers to resolve issues.
  • Foster productive relationships with internal customers through effective communication and active listening.
  • Document each incident or request thoroughly, escalating complex issues to higher-level support when necessary.
  • Conduct preventative maintenance and assist in training users on technology utilized within the University.
  • Oversee front-line support for Audio/Visual equipment, identifying and documenting faults within complex systems.
  • Mentor junior staff, promoting the development of team processes and technology discipline.
  • Recommend process improvements for the implementation and support of IT equipment and software.
  • Administer and monitor the performance of assigned technologies, performing maintenance and upgrades as required.
  • Maintain confidentiality regarding all aspects of patient care and employee information.
  • Perform other duties as necessary to achieve organizational objectives.

Qualifications:

Required: High School Diploma/GED with 2 years of relevant experience, or an Associate's Degree in a Computer Science-related field with one year of experience. Basic certification in A+ and Microsoft Products is necessary, along with a working technical knowledge of network protocols and operating systems.

Preferred: CompTIA A+ and Network+ certifications, Apple Certified Support Professional, and a Bachelor's Degree in Computer Science, Information Systems, or a healthcare-related field.

Salary:

$52,000 + based on qualifications.

Working Conditions:

  • May involve working in various weather conditions.
  • Standard office conditions may be encountered.
  • Potential exposure to chemicals and mechanical hazards.
  • Repetitive use of a keyboard and manual dexterity required.
  • Occasional weekend, overtime, and evening work may be necessary.
  • Travel may be required as needed.

Application Materials:

  • Resume/CV
  • Three work references with contact information; at least one reference should be from a supervisor.
  • Letter of interest.

Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting.

Equal Opportunity Employer:

The University of Texas at Austin is committed to a policy of equal opportunity for all persons and does not discriminate based on race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status.

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