Healthcare Customer Service Specialist
2 weeks ago
Client: APN Software Services, Inc.
Position: Call Center Representative - Healthcare
Location: Remote and In-Office Options Available
Duration: Temporary Position
Work Hours: Standard Business Hours
Openings: Multiple Positions Available
Role Overview:
The Call Center Representative will be responsible for facilitating effective communication between the healthcare provider and its members, as well as various stakeholders. This role requires a strong customer service orientation and a comprehensive understanding of health plan benefits and procedures.
Key Responsibilities:
- Deliver high-quality customer service to members, providers, and internal departments.
- Utilize knowledge and discretion to guide callers to appropriate resources.
- Provide detailed information regarding health plan benefits, policies, and procedures.
- Engage in problem resolution by researching and addressing member concerns.
Qualifications:
- Minimum of one year of experience in customer service.
- Prior call center experience is preferred.
- Strong interpersonal skills and ability to engage with diverse populations.
- Basic computer proficiency and writing skills.
- Knowledge of health maintenance organizations and customer satisfaction metrics.
Education:
High School Diploma is required.
Additional Information:
- Training will be provided and attendance is mandatory.
- Flexible scheduling options may be available.
- Opportunities for career advancement within the organization.
We look forward to welcoming dedicated professionals to our team.
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