Healthcare Patient Liaison

2 weeks ago

Novi, Michigan, United States Theoria Medical Full time

Position Type:
Full-time, salaried, exempt

Compensation:
Up to $65,000 per year

Job Location:
Remote (US)

Key Responsibilities:

Patient Interaction:
Act as the main contact for patients and their families involved in the Chronic Care Management (CCM) program.

Effective Communication:
Clearly articulate the advantages and specifics of the CCM program to patients and their caregivers.

Impact on Organization:
Play a vital role in the success of the CCM program by securing consent and ensuring high levels of patient satisfaction.

Work from Home:
Enjoy the flexibility of working remotely.

Continuous Development:
Provide regular updates and reports to management regarding patient interactions and program performance metrics.

Work-Life Balance:
Competitive salary with manageable working hours.

Patient-Focused Care:
Make a direct impact on patient outcomes through effective chronic care management.

Flexible Work Hours:
Customize your schedule to fit your lifestyle, with no fixed daily shift requirements.

No Overnight Responsibilities:
Enjoy peace of mind with no overnight calls or obligations.

Building Relationships:
Foster meaningful connections with patients and healthcare staff.

Appreciative Culture:
Your contributions are recognized and valued.

Incentives:
401k matching, Medical/Dental/Vision coverage, Disability benefits, and Employer-paid Life Insurance.

Referral Incentives:
Increase your earnings by helping to expand our team.

Career Growth:
Opportunities for advancement into leadership roles.

Essential Duties:

Patient Outreach:

Conduct outbound calls to individuals responsible for long-term care residents eligible for the CCM program, explaining benefits, addressing inquiries, and obtaining consent for enrollment.


Program Overview:

Provide clear and concise explanations of the CCM program, detailing services offered, potential costs, and benefits of participation.


Documentation:
Maintain accurate records of all interactions, consents obtained, and any necessary follow-up in both spreadsheet and EMR formats.

Regular Reporting:
Deliver consistent updates to management on patient interactions and program advancements.

Trend Analysis:
Regularly report on the number of consents secured, refusals, and any patterns observed in patient interactions.

Flexible Availability:
Occasionally work during weekends or off-hours as needed, accounting for less than 20% of total hours.

Company Overview:


At the forefront of healthcare innovation, Theoria Medical merges medical excellence with technological advancements, primarily focusing on post-acute and primary care sectors.

Our extensive network encompasses multispecialty physician services and Remote Patient Monitoring (RPM), serving skilled nursing facilities nationwide.

As we expand nationally, we seek dedicated nurse practitioners and physicians eager to drive change and deliver exceptional care.

Embark on a fulfilling career that offers professional development, flexibility, and the opportunity to influence the future of healthcare.


Shift Structure:

Monday-Friday, 8-hour shifts (Typically 9 am-5 pm but may vary)

Qualifications:

Minimum of a High School diploma or GED is required.
Preferred: Associate's or Bachelor's degree in a healthcare-related field, or 1-3 years of relevant experience.
Strong communication and interpersonal skills.
Ability to simplify complex medical programs for better understanding.
Proficiency in EHR systems, Excel spreadsheets, Microsoft Teams, and other relevant software.
Strong organizational skills and attention to detail.
Ability to manage sensitive patient information with confidentiality and professionalism.

Physical Requirements:

Must adhere to the company's Time and Attendance policy.
Must be able to remain seated for the majority of the shift.

Compensation and Benefits:

Base Salary:
Up to $65,000 per year

Retirement: 401k with employer match

Health Coverage:
Comprehensive Medical, Dental, Vision, and Life Insurance

PTO:
Generous Paid Time Off

Additional Perks:
Remote work flexibility, technology stipend, and more.

Employee must be able to perform the essential functions of this position satisfactorily, with or without a reasonable accommodation. Employer retains the right to change or assign other duties to this position.

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