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Operational Director, Monitoring

2 months ago

Chicago, Illinois, United States Ensono Full time
About the Role

We are seeking an experienced Operational Director, Monitoring to lead our monitoring services for clients. As a key member of our team, you will be responsible for driving the operational and engineering aspects of monitoring services.

Key Responsibilities
  • Drive the operational and engineering aspects of monitoring services for clients.
  • Build and lead a team of 30 associates globally, with expertise in monitoring Operating Systems, Databases, Network, Virtual and Storage Backup components.
  • Ensure monitoring systems are functioning, generating alerts and tickets properly, and adopt AI/ML for efficient data management.
  • Oversee global team members responsible for Ensono's Distributed Monitoring Tools, including BMC Truesight, BMC Helix, Entuity, VMWare Aria, and others.
  • Manage the complete support, lifecycle, sustainability, and availability of Ensono's Distributed Monitoring Tools.
  • Lead and design integrated Monitoring Solutions to ITSM systems for clients.
  • Design, plan, and enable AI & ML adoption in Ensono's Monitoring environment to proactively prevent incidents.
  • Manage Capital and Expense budgets related to licenses, usage, and support of monitoring tools.
  • Evaluate best-of-breed tools and practices for monitoring and visibility, establishing strong vendor relationships.
  • Establish strong processes empowered with automation for audit purposes to ensure proper management of components.
  • Identify opportunities to improve efficiency through process enhancement and automation maturity.
  • Collaborate with Ensono's Product, Security, and Operational Teams to prioritize Corporate Programs and Projects.
Requirements
  • 10+ years of experience managing infrastructure technology and operations.
  • 10+ years of experience with ITSM platforms such as ServiceNow and Monitoring Tools such as BMC, Entuity, DataDog, or similar.
  • Positive influencing verbal and written skills to build relationships and lead.
  • Ability to think holistically about processes that impact business engagement and continually refine processes.
  • Comprehensive knowledge of ITIL reference models.
  • Proven track record of leading process improvement initiatives and driving change.
  • Excellent written and communication skills along with interpersonal abilities.
  • Ability to thrive in a fast-paced environment, managing priorities effectively.
  • Familiarity with industry best practices and compliance requirements relevant to financial services.
Preferred Qualifications
  • Bachelor's degree in a related field.
  • Master's degree in an information technology-related field.
  • Advanced ITIL certification or training, including ITIL v3 and v4.
  • Experience with AI/ML integration into ITSM practices is a plus.