Electronic Monitoring Technical Specialist

3 weeks ago

Chicago, Illinois, United States Wisconsin Community Services Full time
Job Summary

This position is responsible for overseeing all technical aspects of the WCS Electronic Monitoring and Drug Testing programs. The successful candidate will report to various locations, including Waukesha, Milwaukee Administrative office, and the Milwaukee Courthouse Complex (Safety Building). Key responsibilities include performing installations, technical maintenance, assistance with inventory control, de-installations, direct observation drug testing, and reporting to the Courts or referring entities, according to WCS EM program manual and Alcohol Monitoring Systems (AMS) policies and procedures.

Key Responsibilities
  • Electronic Monitoring and Drug Testing Program Administration: Ensure GPS/SCRAM program is set up and administered according to AMS process and procedure guidelines, and follow all protocols in the WCS EM Program Manual.
  • Participant Support and Supervision: Provide supervision and support on a daily basis for WCS EM and drug testing Program Participants in Milwaukee, Waukesha, Jefferson, Washington, and Manitowoc Counties, as well as other locations where there is a demand. This includes equipment installation and removal and maintenance of equipment.
  • Data Management: Ensure complete enrollment/data, as well as every follow-up contact with participants in SCRAMNET OPTIX, also develop a hard file for every participant.
  • Program Management: Review and manage program Participant Agreements for GPS, CAM, and Remote Breath. Assist to review and resolve all scheduled maintenance alerts. Report all alerts and violations in a timely manner according to program protocols.
  • Financial Management: Ensure participants who are paying for electronic monitoring are following agency procedures for payment guidelines, and collect and secure participant fees to the Assistant Director of Electronic Monitoring/Director of Electronic Monitoring.
  • Communication and Collaboration: Provide notification and follow-up with agencies and participants based on Daily Action Plans provided by AMS. Collaborate and coordinate with the Assistant Director of Electronic Monitoring and the Director of EM Operations regarding any concerns with the daily operations.
  • Inventory Control and Maintenance: Maintain inventory and physical control of all equipment at all locations as required. Report any lost or stolen equipment immediately to the Assistant Program Director or Program Director.
  • Drug Testing: Perform drug testing (urine and oral), following all chain of custody and specific program protocols in the Milwaukee and Waukesha County. Check and stock inventory of all drug testing supplies and alert Supervisor of low inventory.
Requirements
  • Education: Associate's degree in criminal justice or related field.
  • Experience: Strong preference for Intoxicated Driver case management experience. Other case management or offender monitoring will be considered.
  • Certifications: Certification with EM equipment required within 60 days of hire.
  • Skills: Good writing skills, ability to multi-task, and develop/maintain positive relationships with Criminal Justice System officials.
Working Conditions

This position requires working both in an office environment and in the community where required. The weekly scheduled hours average 40 hours per week, with a flexible work schedule that includes some evening hours. Travel is required to install, maintain, and remove equipment. Work with persons involved in the criminal justice system.

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