Director of Program Operations

2 days ago


Chicago, Illinois, United States City of Chicago Full time
Job Title: Director of Program Operations

Join the City of Chicago in a dynamic role as a Director of Program Operations, where you will lead the strategic planning, policy development, and programmatic implementation of initiatives within the Substance Use and Recovery office.

Key Responsibilities:
  • Develop and execute strategic plans and policies that encompass prevention, treatment, and recovery efforts for individuals struggling with substance use disorders and co-occurring mental health illnesses.
  • Oversee staff responsible for the oversight of a Substance Use and Recovery initiative or program, including setting program goals and priorities, delivery of program services, and monitoring of delegate agencies.
  • Monitor the performance and ongoing development and training of Program staff and conduct performance evaluations of supervisory staff.
  • Develop the Program's work objectives, quality standards, and performance measures, working with program supervisors to monitor productivity and adhere to established standards.
  • Direct the development and management of program contracts, budgets, grants, and administrative functions.
  • Serve as a liaison between other Bureaus, City departments, outside agencies, and the general public, and other City and agencies.
  • Provide subject matter expertise to design and effectively implement large-scale substance use and co-occurring mental health initiatives designed to services along the continuum of prevention, intervention, treatment, and recovery support.
  • Represent the department in meetings and special task force initiatives to address various community and public service issues.
  • Manage and direct special projects and initiatives.
  • Act as a liaison with various local, governmental, and community-based coalitions and agencies in an effort to enhance and promote departmental services and programs.
  • Oversee the development, duplication, and marketing of materials used to promote social or public service programs.
  • Identify and research specific problems and areas of opportunities and concerns and make recommendations necessary to ensure program and operational efficiency.
  • Respond to public inquiries and comments regarding program concerns and complaints.
Qualifications:
  • Graduation from an accredited college or university with a Bachelor's Degree in the Social Sciences, Business, or Public Administration, Public Health, or a directly related field, plus seven years of experience in the planning, implementation, or administration of social service, public health, or public service programs, of which five years is in a management/supervisory role related to the responsibilities of the position, or an equivalent combination of education, training, and experience, provided that the minimum degree requirement is met.
  • This position requires applicants to complete an interview which will include an exercise, presentation, and/or a skills assessment test as part of the interview.

The City of Chicago is an Equal Employment Opportunity and Military Friendly Employer.



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