Dealership Operations Director

3 days ago


New Castle, Delaware, United States HERTRICH Family of Automobile Dealerships Full time
Experienced Automotive Service Manager Wanted

We are seeking an experienced Automotive Service Manager to lead our Service Department at Hertrich Family of Dealerships. This is a leadership role that requires strong management skills, attention to detail, and excellent communication and collaboration abilities.

The estimated annual salary for this position is $130,000 - $155,000, based on industry standards and market conditions. We offer a comprehensive benefits package and opportunities for growth and development, making this a lucrative opportunity for the right candidate.

About the Job

In this role, you will be responsible for overseeing the Service Department and ensuring customers receive prompt, courteous, and effective service with a positive dealership experience. You will provide support to the new and used vehicle sales operations by ensuring their service needs are met in a timely and efficient manner.

You will also serve as a liaison between service advisors, technicians, and customers, and oversee the hiring, managing, and developing of Service Department employees. Key responsibilities include ensuring high levels of customer satisfaction and loyalty, monitoring and maintaining training and certification requirements for Service Department employees, and prioritizing required services.

Key Responsibilities:
  • Ensure high levels of customer satisfaction and loyalty
  • Monitor and maintain training and certification requirements for Service Department employees
  • Prioritize required services and ensure accurate handling of all aspects of the service transaction
  • Foster a positive and productive work environment
Requirements

To be successful in this role, you will need:

  • At least 3 years of proven success as a Service Manager
  • Previous dealership or service repair shop experience
  • Top-level management skills with an impeccable work ethic and positive attitude
  • Motivation to be the best of the best; willing to put in the hours to achieve results through our processes
  • Thorough understanding of the value of high CSI scores
  • Strong communication and collaboration skills, professional, team player, passionate, driven
  • Intermediate computer proficiency is required; Dealer Track experience a plus

Our company is committed to providing a drug-free workplace and strives to attract and retain a diverse workforce. If you are a dedicated, innovative, and enthusiastic person who is looking for a challenging and rewarding opportunity, we invite you to apply for this position.



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